Information Technology Technician

5 days ago

Spring Hill, Australia Foot Print IT Services Pty Ltd Full time

Are you ready to tackle a new challenge in your IT career? Do you thrive in roles where you can take charge and become the go-to expert? Join our team of professionals who prioritize quality at Footprint IT, with onsite roles available in our Aspley and Spring Hill offices.

We are offering IMMEDIATE starts for MULTIPLE positions If you excel in working across diverse industries, adding value to their operations by managing project implementations in Systems and Infrastructure, this opportunity is for you.

Are you a technical wizard skilled in a wide range of technologies? Do you enjoy addressing escalated issues and exploring new tech solutions with IT service providers and clients? If so, you’re going to love working with us

About Footprint IT:
Footprint IT is dedicated to providing comprehensive technology solutions to small and medium-sized businesses. With a strong presence in Aspley and Spring Hill, our continuous growth is driven by our longstanding client relationships and steady stream of referrals.

“Our clients are expanding, and as they grow, we support their technology needs, which in turn fuels our growth.”

In this role, you will:

- Manage and resolve customer incidents, problems, and requests, achieving required service level targets in a proactive, customer-facing technical role.
- Maintain established Service Levels against predefined SLAs.
- Engage with customers for incident analysis and problem resolution management, delivering solutions where standard answers do not exist.
- Exhibit strong communication skills, ensuring clarity, relevance, and logic in all interactions with customers and team members.

Key Skills and Experience:

- At least 5 years of experience in an IT environment, with 2-3 years in a Level 2 or higher role, preferably in an MSP setting.
- Proficient in Azure technologies, Office365, SharePoint, Microsoft Teams, and fundamental Microsoft 365 administration.
- Knowledgeable in network technologies, Microsoft Active Directory, DNS, DHCP, TCP/IP, server platforms, Microsoft Exchange, Microsoft Hyper-V, SQL.
- Proven skills in router and firewall configuration and troubleshooting.
- Familiarity with VoIP, zoom and Teams voice technologies is a plus.
- Experience with PSA tools like Nable MSP Manager, Nsight RMM, and Connectwise Screen Connect is advantageous.
- Experience with Microsoft 365 migrations and new tenant setup will be highly regarded.

Employment Questions:

- Do you possess a current Australian driver’s licence?
- What is your work authorization status in Australia?
- How many years of experience do you have as a systems engineer and as a Support Technician?
- How would you rate your English language skills?
- What is the highest level of ITIL qualification you have achieved?
- What notice period is required with your current employer?

Jumpstart your career with Footprint IT, where your growth is a direct result of our clients' success. Join us in driving technological advancement and delivering exceptional service.

Pay: $55,000.00 - $75,000.00 per year

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- IT support: 3 years (required)

Licence/Certification:

- Full Driver Licence (required)

Work Authorisation:

- Australia (required)

Willingness to travel:

- 50% (preferred)

Work Location: In person

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