Head of Nominal Insurer

Primary Details

Time Type: Full time

Worker Type: Employee

Oversee the management and development of the NSW Nominal Insurer Claims Operations, with a focus on further developing the customer experience, and driving the claims strategy to support QBE’s strategic direction.

Head of Nominal Insurer
- Permanent hybrid position.
- 18 weeks equal paid parental leave (with super)
- Matched Super contributions

The opportunity

Drive and uplift a culture of performance, service, and agility within our NSW Workers Compensation business. Everything starts with you so make your mark.

Your new role

It’s an exciting time to be joining our Managed Fund Claims business. Our Head of Nominal Insurer holds a critical leadership role within QBE and the NSW workers compensation industry. The role is tasked with driving a positive, high-performance culture with end-to-end accountability for financial, operational, customer and people outcomes in QBE’s Nominal Insurer operation. Your leadership and strategic input will be essential in driving continuous improvement initiatives to optimise the overall claims experience for all stakeholders.

More importantly, your role will focus on:

- Claims performance: Achieve targeted performance to quality and outcome measures as agreed with our customers
- Customer experience: Delivering a fair and empathetic approach to claims service delivery
- Drive the claims strategy to support QBE’s overall strategic direction.
- Work closely with icare, regulators, brokers, and industry groups to influence policy for best practice
- Embed a culture of risk management & compliance throughout the team.
- Foster strong cross-functional relationships with internal stakeholders including Claims, Underwriting, Partnerships, and the Managed Fund Claims Senior Leadership Team.
- Define the Nominal Insurer team culture through your people-centred approach to Leadership.

About you

With people and customers at the heart of everything you do, our Head of Nominal Insurer will bring a wealth of knowledge to the position. More specifically, you will bring:

- Extensive experience in a Senior Leadership role within Workers Compensation, personal injury, or life insurance
- Experience working with icare and industry bodies, with an exceptional track record in managing strategic customer relationships.
- An ability to define and deliver financial performance, KPI’s, performance strategies and business plans across diverse working groups.
- A focus on compliance and the relevant understanding of auditing, reporting and feedback to drive performance.
- An agile mindset to business management and continuous improvement.
- A forward-facing approach to your day to day - willing to communicate and collaborate with all stakeholders.

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

**Benefits**:
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance
- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion