Assistant Reservation and Group Manager

3 days ago

Burnley, Australia Element Melbourne Richmond Full time

At Element, we believe that time at work shouldn’t mean time away from life, so we provide a space for our associates to thrive. With an eco-minded philosophy and a passion for wellbeing, we start every workday focused and refreshed. We’re energized by a shared passion to live to the fullest, at work and at home. Join us as an Assistant Reservation and Group Manager and get inspired by engaging with like-minded guests who appreciate our approachable, multidimensional team.

Position Summary:

- Handling and processing group reservations and telephone group enquiries
- Update folios of new guests, ensuring that all details are correct
- Ensure group bookings are entered into the PMS
- Analyze and update all guest requests that are tailored to their requirements
- Liaises closely with all the relevant Sales, Reservations and Front Office members on a daily basis to accurately manage the group blocks and report all information in a timely manner
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Assists with monitoring accuracy of group reservation sales orders within tracking systems.
- Tracks no-show reservations and processes charges as needed.
- Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.

About You:

- Strong communication skills written and verbal
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast paced environment
- Armed with smart solutions and a can-do attitude

Our Benefits:

- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Pay: $73,000.00 - $75,000.00 per year

Work Authorisation:

- Australia (preferred)

Work Location: In person

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