Hotel Services Manager

14 hours ago

Surfers Paradise, Australia Wow Stay Full time

**Wow Stay** is a holiday accommodation provider in the Gold Coast, offering high-quality guest experiences in self-contained apartments. We pride ourselves on delivering exceptional service and ensuring our guests enjoy a seamless and memorable stay.

We are looking for an experienced and motivated **Hotel Service Manager** to oversee guest services, housekeeping quality control, and maintenance operations. This role is integral in ensuring that our accommodations meet the highest standards of hospitality and customer satisfaction.

We are looking for someone that can work full time, 5 days per week on a rotating roster (including weekends and public holidays as required).

**Duties and Responsibilities**:

- Front Desk & Guest Services: Supervise front desk staff, manage check-ins/outs, and enforce high customer service standards. Ensure guest requests are handled efficiently.
- Housekeeping & Quality Control: Oversee quality control inspections, allocate daily tasks, and liaise with third-party cleaning contractors to ensure service excellence.
- Maintenance & Safety Compliance: Supervise the maintenance team, coordinate repairs, enforce safety protocols, and manage maintenance supplies.
- Operational Management: Monitor staff attendance, oversee shift scheduling, act as the first escalation point for operational issues, and provide leadership for guest service teams.

**Ideal Experience**:

- Minimum 1 year of experience in a hotel or serviced apartment supervisory role.
- Strong leadership and team management skills.
- Experience in hotel front office operations, housekeeping, or maintenance coordination.
- Excellent customer service and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Knowledge of OH&S regulations and compliance standards.
- Strong communication skills, both written and verbal.
- Proficiency in reservation and property management systems and OTA's (NewBook preferred but not mandatory).
- Professional presentation.

**Benefits**:

- Opportunity to work in a growing hospitality business in a prime tourist location.
- Potential for career progression into senior hospitality management roles.
- Competitive salary package with superannuation benefits.
- Enjoy a paid day off on your birthday.
- Receive a 20% discount on accommodation for personal stays at any of our properties.
- Onsite parking available.
- Newly renovated office, well-stocked with treats.
- Dynamic and supportive team environment.

**Salary**:
**AUD$73,150 per annum**

38 hours per week, 5 days per week on a rotating roster (including weekends and public holidays as required).

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pay: $73,150.00 per year

Schedule:

- 8 hour shift

**Experience**:

- Management: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 03/04/2024

  • Building and Hotel Manager

    1 week ago

    Surfers Paradise, Australia Song Properties Pty Ltd Full time

    **Building Manager/Hotel Manager (Gold Coast)** We are seeking a highly motivated and experienced **Building & Hotel Manager** to oversee the daily operations of a residential and hotel complex. This dynamic role blends building and facilities management with guest-facing hotel operations, offering variety, responsibility, and the chance to make a real...

  • Hotel Duty Manager

    5 days ago

    Surfers Paradise, Australia voco Full time

    Voco Hotel Surfers Paradise is on the lookout for its next guest service focused Duty Manager (DM). Are you an experienced hotel DM looking for a new challenge, or a senior Guest Service Agent ready to take the next career step? At voco, Surfers Paradise, hospitality is a career. We believe in the art of hosting, where every detail matters. **Job...

  • Hotel Duty Manager

    5 days ago

    Surfers Paradise, Queensland, Australia VOCO Full time $104,000 - $130,878 per year

    Voco Hotel Surfers Paradise is on the lookout for its next guest service focused Duty Manager (DM).Are you an experienced hotel DM looking for a new challenge, or a senior Guest Service Agent ready to take the next career step?At voco, Surfers Paradise, hospitality is a career. We believe in the art of hosting, where every detail matters.Job Summary: As Duty...

  • Hotel Manager

    2 weeks ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25027485 **Job Category**Property Leadership **Location**Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia, 4217 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Functions as the strategic business leader of property...

  • Hotel Manager

    6 days ago

    Surfers Paradise, Queensland, Australia Paradise Island Resort Full time $70,000 - $90,000 per year

    Paradise Island Resort is hiring a Full time Hotel Manager role in Surfers Paradise, QLD. Apply now to be part of our team.Job summary:Flexible hours available 2-3 years of relevant work experience required for this role Working rights required for this role Expected salary: $70,000 - $90,000 per year We're seeking a capable, motivated, hands-on,...

  • Hotel Receptionist

    2 weeks ago

    Surfers Paradise, Australia The Trustee for Haika Resort Trust Full time

    **About Us**: We are a trusted name in Gold Coast hospitality, managing four vibrant holiday resorts in Broadbeach and Surfers Paradise. Committed to delivering unforgettable guest experiences, our team thrives on creating a welcoming atmosphere for visitors from around the world. **Position Overview**: We’re seeking a friendly, organized, and experienced...

  • Room Attendants

    5 days ago

    Surfers Paradise, Australia voco Full time

    Welcome to voco, IHG’s upscale brand. Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our family of hotels are connected by their individual characters, that make memorable travel dependable, where people feel...

  • Customer Support Consultant

    3 days ago

    Surfers Paradise, Australia NewBook Full time

    **About the business and the role** Are you looking for an opportunity to use your current hotel industry skills and are wanting a change of scenery? If so, NewBook is the place for you! NewBook provides award-winning Online Booking and Property Management Systems to transform the way the hospitality and tourism industry does business. Our Support and...

  • Guest Service Agent

    3 days ago

    Surfers Paradise, Australia Oscars Group Full time

    **About Us**: Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney’s Inner West. Today, Oscars Group is one of the largest privately owned hospitality groups featuring an...

  • Guest Service Agent

    3 days ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Additional Information**Guest Service Agent **Job Number**25132872 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management **Guest Service Agent** **About the...