Total Loss Consultant

1 week ago

North Lakes, Australia Auto & General Insurance Full time

**The role**

To deliver excellence in customer service and effectively administer all required functions of the Total Loss process, adhering to all relevant legislative requirements.

Perform in a manner, with behaviours, habits and attributes that create excellence in customer centricity, timeliness, professionalism, accuracy and embedding the required standards of customer service delivery throughout the National & State employee group.

**Position Accountabilities**
- Provide and excellent standard of customer service
- Ensure salvage is released for sale at the earliest possible opportunity
- Effectively manage compliance with WOVR (Written Off Vehicle Register) requirements in all jurisdictions
- Maintain and administer data entry requirements for all salvage vehicles to enable accurate reporting
- Perform relevant required tasks to support the processing and payment of claims
- Maintain a standard of work that complies with internal policy procedural and legislative requirements
- Compile monthly reports illustrating salvage return rates and reconciliation of salvage sold to written off
vehicles
- Effective verbal & written communication skills. Manage a multi task ‘blended’ customer services role including inbound calls, outbound calls,
-

**Qualifications & Experience**
- Exceptional customer service engagement and service delivery
- Excellent ability to prioritise work
- Strong conflict resolution and management skills
- Ability to understand an interpret legislation and policy conditions as it relates to the individual
- Calm under pressure
- Excellent team member who can positively support colleagues and our wider business
- Strong written and verbal communications skills
- Good Analytical and problem solving skills
- Attention to detail and consistent high standard of output
- Ability to adapt to season work volumes and accepting of change
- Results driven

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