Coordinator, Major Programs

**Job no**: 531456
**Work type**: Full Time
**Location**: Sydney, NSW
**Categories**: Administration, Marketing / Communications, Knowledge Exchange
- Remuneration Level 7: $110,073 - $119,132+ 17% superannuation.
- Employment Type: Full Time, Fixed term cover to May 2026 (35-hour week)

**About us**:
UNSW Business School is a leader in business education and research in the Asian region and one of the largest Business Schools in Australia with more than 16,500 students, 500 academic and professional staff and more than 80,000 alumni and partners.

**Position Summary**:
The Coordinator, Major Programs plays a key role within the Business School in assisting primarily with the coordination of the delivery and support of the major programs in the Faculty, such as, but not limited to, Bachelor of Commerce and Master of Commerce. The role will work closely with the Associate Deans (UG/PG Programs), course authorities, academic teaching staff, the Education Portfolio, Academics Leads, Program Directors, Career Accelerator & Student Engagement team and School Support teams to ensure the delivery of courses and programs.

**Accountabilities**:
(please review the Position Description for a full list of Accountabilities)
- Provide integrated administrative support for major programs, supporting the planning, implementation, review, and documentation of the program. Work collaboratively with cross
- functional teams and units to support the day to day running of the program.
- Work collaboratively and support directives from academic leads and units to gather logístical requirements to develop sustainable processes, documentation and solutions for continuing operations.
- Connect and align design and delivery outcomes to the operational timelines and activities of the broader Faculty and program.
- Proactively checking in and monitoring in advance of delivery points, pointing out potential delays and anticipate potential impacts, try to mitigate risks, and improve processes.
- Contribute to the operational transition and optimisation plans and detailed documentation of all required processes and key timelines and help to attain ‘steady state’ following curriculum innovation.
- Deliver consistent, accurate and customer focused advice to solve diverse enquiries from academic and professional staff, referring to UNSW policy and procedures as required.
- Manage, support and troubleshoot issues arising from the course design, development, delivery process, as guided by requirements from the Associate Deans (UG/ PG) and the Education Design and Delivery team.
- Evaluation, post implementation review and necessary adjustments in conjunction with the Education Design and Delivery team.
- Provide administrative support to the recruitment process for sessional academic staff and fixed term/continuing academic staff not associated with a school.
- Under the guidance of the Associate Dean/s, coordinate and support student progression and graduation issues as they relate to major programs.
- Respond to requests from academic and professional staff and provide proactive advice and solution-focused action in a timely and accurate manner.

**Skills and Experience**:
To be considered you will hold Australian Working Rights or Australian Citizenship. Visa sponsorship is not available for this appointment.

(please review the Position Description for a full list of Skills and Experience)
- Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.
- Understanding of Faculty Operations desirable (such as term planning, workload allocations, operational deadlines).
- Understanding of Business School Programs desirable.
- Demonstrated experience in effectively preparing project documentation, processes and reports, and advanced competency in the use of Microsoft Office.
- Strong service orientation with excellent interpersonal and communication skills and demonstrated success building and maintain positive professional relationships with staff at all levels, both internally and externally.
- Excellent time management skills, with a demonstrated ability to respond to changing priorities, manage multiple tasks and meet competing deadlines by using judgement and initiative. Demonstrated ability to work collaboratively and productively within a team, but also to take initiative and work independently while managing competing demands.
- **Benefits and Culture**:
People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

- Career development opportunities
- 17% Superannuation contributions and additional leave loading payments
- Additional 3 days of leave over Christmas period
- Discounts and entitlements (retail, education, fitness)

**How to Apply**:
Submit both a Cover Letter and CV online via the UNSW Job Board