Member Services Associate

4 days ago

Brisbane, Australia Clarence Professional Offices (Brisbane) Full time

We are looking for an enthusiastic customer service professional to join our Brisbane Member Services team. This role is suitable for people passionate about helping people and their businesses thrive.

Clarence, Workspaces for Lawyers & Professionals offers contemporary, flexible serviced workplaces in Sydney CBD, Melbourne, and Brisbane. As the only serviced office and co-working provider focusing on the legal sector, we prioritise professionalism, privacy, and discretion. Our spaces and services are thoughtfully designed to satisfy the unique requirements of sole practitioners and small law firms.

**About the Role**
- As a Clarence advocate, you would be responsible for developing and maintaining strong relationships with all members, providing them with exceptional customer service and support at all times.
- This is a dynamic role for someone who is highly personable, has the ability to prioritise, multitask and thrives on connecting with people.
- You will join a passionate and fast-moving team. We are all about team support, and no job is too big or too small for our team
- **Key Responsibilities**_
- Greeting members and their guests
- Addressing member and their clients' enquiries
- Managing meeting, mediation and event bookings
- Providing general legal administration and office support for members
- Continuously strengthening the relationship between Clarence and its members
- Assisting with set-up of offices for new and existing members
- Assisting the technology team with basic onsite IT requests/setups when required
- General facilities upkeep and presentation duties

**About you**
- You are interested in working in a professional environment and supporting legal professionals. This role may also be suitable for law or business students eager to enter the professional world
- You have prior experience in client-facing roles within a professional environment
- You are passionate about providing exceptional customer experiences
- You possess exceptional interpersonal and communication skills
- You demonstrate great organizational and time management abilities
- You have excellent attention to detail and can exercise critical thinking
- You can create and maintain strong working relationships with colleagues, clients, and external suppliers
- You are eager to learn and grow
- You are proficient in using technology and systems

**Benefits**
- The people We pride ourselves on creating a great place to work for both our members and you
- Gain experience in an agile office environment that supports Law professionals
- Career development opportunities and mentoring for Law students
- Training ongoing learning support
- Work from a modern CBD workspace
- End of journey trip facilities
- Employee Assistance Program
- Aditional leave on your work anniversary

If this sounds like a great opportunity that suits your skills and interests, APPLY NOW Clarence is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Types**: Full-time, Part-time

Pay: From $57,500.00 per year

Expected hours: 37.5 per week

**Benefits**:

- Employee discount
- Free drinks
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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