
IT Service Desk Associate Casual
1 week ago
Team member testimonial
We have a fantastic opportunity here in our Michael Hill Support Centre for a keen, tech-savvy individual to work within our IT Service Desk environment supporting SAAS delivery as a **Service Desk Associate**. This is a highly varied role, across multiple technologies, with unlimited scope to advance your technical knowledge and career
This is a Casual opportunity working up to 38 hours across 3-5 days per week depending on business requirements; a wonderful role to immerse yourself in our IT department, joining a supportive and knowledgeable team.
**_ About the Opportunity_**
- Provide excellent customer care to our staff.
- Be the first point of contact for all Michael Hill employees seeking SAAS assistance over the phone and via a Fresh Desk Ticketing Environment.
- Talking customers through problem-solving processes and escalating issues where required.
- To some degree also provide a level of technical support by remote trouble shooting by using diagnostic techniques and asking pertinent questions.
**_More About You_**
- Excellent Customer Service Skills - the willingness to help our customers.
- Positive Attitude.
- Calm Demeanour - able to calmly assist our customers who are generally in stressful situations.
- Agile/Adaptable - able to quickly adapt new processes and changes in IT systems.
- Willingness to learn.
- Team player.
- Available for a 3-5 day roster with ability to work one weekend day
**_Qualifications/Requirements_**
- IT or related tertiary education (completion desirable however if still studying to be in final stages with high availability for working hours)
- Previous experience in a customer service based role
- IT Service Delivery background (preferred)
- Experience supporting hardware with Windows and MAC Operating Systems (preferred)
- ITIL foundation certified (preferred)
**_More About Us_**
At Michael Hill we offer;
- A supportive, diverse and inclusive team
- An environment of trust and empowerment
- Opportunities for further growth within the business
*** NO AGENCIES PLEASE
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