In Work Support Coach

2 weeks ago

Noarlunga Centre, Australia atWork Australia Full time

Company Description

atWork Australia is a leading employment services provider working with Australians living with disability, injury, health condition or those who require additional support, across the nation. We empower our clients, supporting them to build better working lives.

To do that, we work with people to identify their goals and aspirations, build skills and job-readiness, and support them through interviews and into employment. We also work with prospective employers to ensure their needs for recruiting new team members are met. In short, our approach is to support a person in the way that most helps them transform their life, in pursuit of our belief that work’s for everyone.

**Job Description**:
As the In-Work Support Coach will be responsible for the support, guidance and administration of our clients as they move through the In-Work Support phase. The In-Work Support Coach will support internal atWork stakeholders as well as clients and employers with the view to ensure our service is of high quality and to retain and sustain long term employment opportunities.

**Specific accountabilities**:

- Liaise with employers, clients and other team members to assist clients to maintain their employment;
- Maintain internal and external stakeholder relations and promote collaboration between internal stakeholders on decisions and communication;
- Assist with management of claims;
- Escalate risks or concerns through appropriate channels; and
- Ensure full compliance with Employment Services Contract by passing internal and external audits, as well as compliance with internal policies and procedures.

Additional Information
**What you need**:

- Demonstrated experience working in a fast paced administration environment;
- Proven experience working with targets and KPI's; and
- Ability to problem solve and implement new strategies.

**What we will give you**:

- Ongoing career development and national opportunities, access to the MedHealth Academy including your own professional development plan inclusive of individual training and mentoring.
- Job stability, guaranteed full time hours.
- Achievable quarterly incentive scheme.
- Access to a range of benefits including discounts for health insurance, Employee Assistance Program, ability to purchase additional leave, roadside assistance and paid parental leave.

**You are welcome here.**
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. When you join MedHealth, we want you to bring your whole self to work - and we value your unique contribution.

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