Consultant, Client Services Investment Operations

**About Northern Trust**:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

**What you will do**

You will be analytically and procedurally competent with an understanding of both middle office and custody operations and possess the necessary client facing skills
- Responsible for providing client service through the execution of daily functions and tasks within the Investment Operations Outsourcing Team
- Responsible for oversight of offshore production of operational activity across middle office records.
- Working with and assisting offshore production teams with investigations and queries through to resolution.
- Track all issues by managing operational logs with offshore teams, working with them to remediate all service issues encountered with a proposed plan for resolution
- Act as a liaison with client service teams to drive issue resolution.
- Understand client Service Level Agreements (SLAs) that are directly related to job function(s)
- Liaising with clients, market counterparties and other business areas to clear and investigate issues through to resolution for the explanation of these to clients
- Assisting with build, completion and delivery of monthly internal and client KPIs
- Work with internal onboarding teams and participate as a workstream lead with new business opportunities.
- Liaison with Static Data teams for product/asset/ account set-up issues Ensuring that all correct control procedures are adhered to and a full audit trail is recorded and maintained at all times
- Identification of potential risk items and exposure on a timely basis with a view to close these areas of risk Production of daily & monthly KPIs for senior management

**Knowledge/Skills**:

- Demonstrated client servicing capabilities and excellent communication skills are also required for success in this role.
- A good knowledge of the asset servicing industry, acquired through experience in both middle office and custody records is critical for this position
- Good Knowledge of Middle Office operations specifically on trade lifecycle
- Experience with Global Equities, Fixed Income, FX and Money Market Asset Classes is required.
- Understanding of unit pricing and interfund relationships
- Must be resilient to pressure and must have the ability to adapt quickly.
- Strong analytical skills are required to research and resolve inquiries/issues.
- Organizational skills are required to manage conflicting priorities and multitask functions in a fast-paced team environment
- 3-5 years of experience within investment management/asset servicing industry within Operations and Client Servicing

**Working with Us**:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

**Reasonable accommodation**

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Job ID R126845
- ABOUT COMPANY
- Northern Trust Company
- Chicago, United States
22000 Employees Private Banking / Wealth Management

As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust (Nasdaq: NTRS) is proud to guide the worl...