Supervisor Customs

**Location**:
This role is based in our Mascot, Sydney office, however a **hybrid, flexible work arrangement applies.**

**DUTIES AND RESPONSIBILITIES**

The duties and responsibilities of this position consists of, but are not limited to, the following:
**Team Leadership**:

- Actively embrace and promote C.H. Robinson’s EDGE values
- Develop team atmosphere focused on internal and external customer service and drive performance to ensure required levels of productivity and organizational objectives are met
- Select, place, and train staff and define specific job assignments within specialty teams
- Monitor and maintain working knowledge of brokerage team activity, balance capacity, and workload while seeking improvement in the process and team efficiency
- Resolution of issues that could potentially result in delayed cargo release, final delivery, or customer loss
- Work collaboratively with product management and leadership to improve, streamline, and develop processes and procedures
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications
- Prioritize and delegate work. Monitor for accuracy, completeness, and efficiency
- Provide input on and/or conduct mid and year end reviews and compensation decisions
- Provide input and recommendation on staffing and forecasting decisions
- Communicate and educate employees on corporate compliance policies

**Operational Management**:

- Plan, implement, and supervise operations plan to ensure compliance with relevant Customs and DAFF regulations
- Support brokerage functions such as classification, entry of goods, lodging entries, DAFF and Customs inspections, and release of shipments
- Continuous process improvement in all areas of responsibility
- Demonstrate strong decision-making skills and ability to prioritize tasks between daily responsibilities
- Assist teams with billing errors where required
- Adhere to a high level of operational excellence with respect to timeliness and audit KPI's.
- Work closely with other teams and peer-managers to seek mutual benefiting process and workflows
- Develop and document operational process within team and process for interaction with other branch teams
- Document workflow of individual team members
- Actively work with management to identify, develop, and monitor metrics to measure performance of team and members

**Customer Service**:

- Act as the ending escalation point for customer issues
- Ensure customer SOPs are created and adhered to by employees and customers
- Collaborate with Sales and Account Management regarding potential business and implementation
- Conduct regular team meetings reviewing customer issues and current events
- Drive customer interaction on a personal level and develop relationships with carriers and clients
- Other duties or responsibilities as assigned according to the team and/or country specific requirements

**QUALIFICATIONS**

Required:

- 3+ years of customs brokerage experience
- Customs Broker’s License
- DAFF Accreditations

Preferred:

- Direct or indirect supervisory, management or leadership experience
- Demonstrated ability to lead, motivate and influence others, set a positive example, and create a productive, positive environment
- Strong written and verbal communication skills
- Strategic and creative thinking skills
- Strong problem-solving skills
- Values a diverse and inclusive work environment

**Disclaimer**:

- This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

**Equal Opportunity and Affirmative Action Employer**
- C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

**Benefits**

At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.

**Why Do You Belong at C.H. Robinson?**:
Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years,