Catering Operations Supervisor

We are currently searching for an enthusiastic and motivated **Catering Operations Supervisor** with a positive attitude and ability to drive results. This role would be prefect for somebody with high model standards who can oversee our team of Catering Operations Coordinators on a **full-time** basis at **Sydney Airport**.

**What’s in it for you?**
- An opportunity to lead a team of coordinators and support customer relationships for all airline customers within Australia.
- Flexible working arrangements with attractive salary.
- The opportunity for career progression and development, and the opportunity work across our business in other roles.
- Be part of a business that is committed to giving back to our people and the communities in which we operate, through environmental, community and wellbeing initiatives.
- Access to our employee benefits program which includes a wellbeing platform, discounted private health insurance and access to specials and discounts from over 700 retailers.

**What does a typical day look like?**

As Catering Operations Supervisor, you are responsible for overseeing the centrally located Sydney team of ‘Catering Operations Coordinators’ (COCo’s). You will manage the day-to-day functions of the team and ensure smooth & accurate data entry and communications between internal & external customers.

**What are your responsibilities?**
- Arranges and oversees the COCo functions for all airline customers within Australia including the supervision of up to 15 team members & an off-shore Business Process Services (BPS) team supporting the COCo’s functions.
- Supports customer relationships, investigates, and responds to queries and complaints.
- Suggests improvements in processes to increase effectiveness & efficiency of the department.
- Work with the dnata ‘Operations Performance’ team to ensure customer KPI’s are understood and performance against targets is measured, communicated and the team is actively involved with ‘Continuous Improvement’ initiatives.
- Sets Key Performance Indicators for the team and monitor performance output.
- Ensures functional procedures are up to date and adhered to.
- Works closely with the ‘Billing & AR’ team to ensure accurate data is provided through dnata internal & customer owned systems for reconciliation with customer AP processes.
- Plan and utilise resources efficiently and effectively working within budgets determined by management
- Role model dnata catering values: safety and security, performance driven, delighting customers, imagination, respect and service excellence.
- Contribute to a safety-first environment and work within Workplace Health and Safety policies, procedures and guidelines at all times.
- Have complete understanding of and adhere to dnata catering policies and procedures.

**What do you need to be successful in securing this role?**
- Excellent people management skills and ability to manage a team operating over a 24/7 roster cycle.
- Experience in roster management over a 24/7 cycle.
- Excellent written and verbal communications skills.
- Strong problem-solving skills.
- Demonstrates strong organisational / time management skills.
- Ability to handle challenging situations with tact and diplomacy.
- Demonstrated ability to work with a diverse group of stakeholders in a high volume, high value environment.
- Sound knowledge of the airline catering industry.
- Experience with ERP systems and data entry / management highly considered.
- Competent in documentation and records management.

**Your prospective employer**:
Part of the Emirates Group, we are highly regarded within the global aviation and meal manufacturing industries.

It is our three Australian brands - dnata catering, snapfresh and marhaba - that enables us to deliver extensive service capabilities and ensures we maintain our reputation as Australasia’s most admired catering and retail partner, specialising in inflight catering, travel retail technology and airport lounge management.

Chosen by many of the world’s top airlines for our fresh, award-winning meals and outstanding service, we operate 15 catering facilities across 9 cities, employ over 2,000 people, produce over 64 million meals and service over 246 thousand flights each year.

We know that it is our people and our communities, that make us great. Which is why we put our people first and give back to the communities in which we operate. Over the past five years, we have supported Australian food rescue organisations to create more than 1.3 million meals for those in need and have raised over $420,000.00 for the Kids with Cancer Foundation, The Smith Family, and other Australian charities.

If this role and our business overview has made you excited for what your future could hold, we want to hear from you. Please register your interest using the link below and making sure to upload your resume or outline of your work history, along with short cover letter outlining your