Front of House Attendant

**Position Number**:
**Directorate**:CCS

**Service**:Arts & Cultural Services

**Location**:Blue Mountains Cultural Centre

**Position**
**Classification**:
Band 2

**Date**
**Created/Updated**

**POSITION PURPOSE/OBJECTIVE**

Deliver efficient and effective customer service while working at the Cultural front counter.
This role will administer sales for the shop, answer customer enquiries relating to the
Gallery and events and provide visitor information services.

**RELATIONSHIPS**

**Reports to**:Promotions and Marketing Coordinator**

**Staff Responsibility**:Delegations Nil
Direct Reports Nil

**Key Internal Relationships**:Works within the Cultural Centre team.

**Key External Relationships**:Liaises through customer service with external
clients.

**SPECIFIC RESPONSIBILITIES**

1. To provide high quality, professional customer service to patrons of the Cultural

Centre.
Deliver Visitor Information services to tourists looking for information about the
region

3. To attend the Cultural Centre Shop, process sales, ensure displays are presentable,
assist customers, reconcile tills and produce sales sheets. Assist the Promotions &
Retail Manager in merchandise development, stock management, stockist liaison,
ticketing, memberships and data collection as required.

4. Monitor surveillance systems and report suspicious and unlawful behavior to
relevant staff or authorities.

5. Take bookings and process payments for public programs.
6. Available 7-days per week for a rotating roster

7. Maintain a high standard of visual representation of the Shop and front counter
including cleaning and retails displays.

**Workplace Health & Safety**

Ensure compliance with WHS obligations and responsibilities as outlined in Council’s
policies and procedures and under the relevant WHS legislation. These include but are
not limited to identifying potentially unsafe situations or work practices and notifying your
Supervisor or Manager (or the Health, Safety Manager/Area Safety Representative);
never performing a task that you believe is dangerous or for which you do not have the
experience, or have not received appropriate instructions and training or where the correct
equipment to carry out the task safely is not available; always work in a safe manner and
in accordance with safety instructions, where applicable; use the work equipment supplied
for the job, in accordance with the manufacturer's instructions), and any personal
protective equipment, which the Council deems necessary and has provided; be safety
aware and report any actions to your line manager which will assist the Council to meet
its legal workplace health and safety obligations.

You have the right to cease or direct cessation of unsafe work. In addition you are required
at all times to comply with Councils Asbestos Management Plan and Policy.

**COMMUNICATION**
- This job requires written communication skills which enable the job holder to

complete standard forms.
- The job holder is required to encourage sales within a retail environment and provide

a high level of customer service.
- The jobholder is required to provide information to customers from diverse

backgrounds and assist with routine service problems and should recognise when a
problem is 'too delicate' or 'volatile' to be handled by self and refer to others.
- Required to provide service to internal customers as a regular part of the job. Service

includes answering queries, providing documentation, sourcing advice and referring
queries to appropriate personnel.
- Expected to cooperate and communicate with co-workers in creating smooth

workflow, including assisting with each other's work when necessary.
- This job requires communication skills which enable the job holder to perform the

following activities:

- Provide information and explain situations
- Sell, persuade, influence
- Participate in meetings/group discussions
- Advise or recommend
- Negotiate or persuade
- The job holder is required to interact with the following groups or individuals within and

outside the Council on a regular basis and for the purpose shown below:

- Provide and obtain information:

- Commercial/industrial/development representatives (eg vendors, builders,
- clients)
- Community organisations - service clubs etc
- Employees of other councils
- Applicants for employment
- Local Business

**JUDGEMENT & PROBLEM SOLVING**
- Problems are solved by the examination of readily obtained information and the

selection of an appropriate solution from a number of options.
- The jobholder is required to contribute to work improvement processes, making

improvements to existing methods and techniques.
- Little planning is required since activities are self-regulating or monitored by others.
- Broadly understand the section's goals and how the job role contributes to them. Be

familiar with Council structure, products and customers. Understand the overall
organisation's vision and direction.

**AUTHORITY**
- Decisions