All Rounder Leader Dinner Shift Japanese Restaurant

7 days ago

Surry Hills, Australia My Zakaya Full time

**About Us**

My Zakaya is a warm and welcoming Japanese restaurant dedicated to providing an authentic dining experience with exceptional hospitality. We are looking for an All Rounder Leader during dinner service.

**Role Overview**

As the **All Rounder Leader**, you will be responsible for ensuring smooth service, and creating a positive dining experience for our guests. You will act as the key point of contact between FOH and BOH, maintaining efficiency and team morale throughout the shift.

**Key Responsibilities**
- Ensure exceptional customer service.
- Oversee daily dinner service operations, including reservations, seating, and guest flow management.
- Communicate effectively with the kitchen team to ensure timely and accurate order delivery.
- Handle customer inquiries, complaints, and special requests professionally.
- Assist in scheduling and delegating tasks for FOH staff during dinner service.
- Monitor and maintain cleanliness, organization, and presentation of the restaurant.
- Assist with POS operations, handling payments, and ensuring accurate billing.
- Work closely with management to improve service efficiency and customer experience.

**Key Requirements**
- Minimum **2 years of hospitality experience**, preferably in a leadership or supervisory role.
- Strong **leadership skills** with the ability to motivate and guide a team.
- Excellent **time management** to ensure smooth and efficient service.
- **Outstanding communication skills**, both with customers and team members.
- Strong **problem-solving abilities** to handle challenges calmly and effectively.
- A **quick learner** who can adapt to the restaurant's workflow and standards.
- Passionate about hospitality, customer satisfaction, and teamwork.
- Availability to work evening shifts, including weekends and public holidays.
- Must have **RSA**

**Benefits**
- Competitive pay based on experience.
- Opportunity for career growth within a dynamic and supportive team.
- Staff meals and discounts.
- A collaborative work environment in a popular and respected restaurant.

**Work hours**
- 24-36 hours

**Job Type**: Part-time

Pay: $26.00 - $37.00 per hour

**Benefits**:

- Employee discount
- Free food

Schedule:

- Shift work

Supplementary Pay:

- Penalty rates

**Experience**:

- Japanese restaurant: 1 year (preferred)

Licence/Certification:

- RSA (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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