Operations Team Leader

2 days ago

Sydney, Australia Transdev Full time

**Job No**:Ad-4719

**Work Type**:Full Time

**Location**:Sydney

**Categories**:Light Rail
- Create a customer-focused, safe and engaged workforce
- Lead a team of Customer Service Officers & Authorised Officers
- Be a champion of fare compliance across Sydney & Parramatta Light Rail

**About Transdev**
- At Transdev, we believe public transport plays an important part in how a city comes to life. Our day to day work influences our families, friends and future generations where they live, work and play. Whatever your role is at Transdev, you contribute to improving the mobility of our customers, and the positive impact this can have on their lives, their community and our environment; and that’s why we are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve.

**The role**
- We are recruiting two Operations Team Leaders who will lead our teams of Customer Service Officers and Authorised Officers, working across the Inner West, Sydney CBD and Parramatta Networks. As part of the wider operations management team, you will bring your well-developed leadership skills and be passionate about managing performance. The role will include managing customer service during regular operations, planned shutdowns, unplanned disruption and for people using light rail to travel to special events. You’ll also manage fare compliance activities, including deployments, technology issues and maintaining awareness of trend and emerging issues.

**What you bring**
- You’ll thrive in a dynamic environment where you’ll split your time across three depots (Randwick, Pyrmont and Camellia) and also enjoy being hands-on and on the ground with the teams you manage. The role will require attendance at special events approximately once per month, to maintain a connection to service delivery and support teams on the ground. We are looking for someone passionate about all aspects of customer experience, from regular commuting, to minimizing the impact of disruptions and to making the light rail a special part of special events. You’ll appreciate the importance of fare compliance as a public responsibility, and be committed to using the resources available to intelligently lead enforcement activities.

**The benefits for you**
- In return, we offer competitive pay and benefits and a positive culture that embraces diversity and employee feedback. We genuinely invest in our people and the work you carry out at Transdev touches the lives of your family, friends and future generations alike. Working in a growing, global business will provide diverse career experiences for you to make your mark, push boundaries and reach your maximum potential.
- Our full list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180 can be seen on our Work180 page

**Our Values and beliefs**

**Our recruitment process**
- We have an uncompromising attitude to the safety of our employees, client and customers so our recruitment process may include medicals, drug & alcohol testing, police checks, licence checks and right to work checks. By submitting your personal information to Transdev you consent to such information being collected, held, used and disclosed in accordance with our Privacy Policy.

**Interested?**

**Don’t tick all the boxes?, Transdev is committed to a workplace as diverse as the community we serve and we encourage all applicants to apply**

**Advertised**:18/05/2025

**Applications close**:07/06/2025

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