Strategy & Operations Manager, Earner & Regulatory

2 weeks ago

Melbourne, Australia Uber Full time

**#GreatMindsDon'tThinkAlike **At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. (Diversity Statement)

**About The Team**
**Over the last 10 years in APAC, we have seen an evolution of legal and regulatory challenges. From being a start-up bringing our service into new countries and cities, we're now focused on working closely with regulators and partnering with them to build a stronger and more sustainable ecosystem for Uber. We **#SeetheForestandtheTrees **by being able to know the details and the technical legal issues while also keeping in mind the bigger picture of what the business is trying to achieve.

**About The Role**

In this role, you will help lead large programs of work related to responding to externally initiated audits and investigations and proactively work with internal operations teams to improve Uber's compliance and safety related processes, controls, and reporting. This is a highly cross-functional role that will require positive relationship and project management across internal teams (Operations, Policy, Legal, Trust & Safety) as well as with external transport regulators

**Your Impact in Role**:
***
- Complete all required data pulls and analysis as required for audits, investigations, or ad-hoc regulatory requests; and build out required data delivery guidelines, format and tracking tools required to ensure defect-free execution and clear decision making on data provided externally
- Work hand in hand with Uber's Core Operations team, as well as other x-functional teams, to ensure findings from audits are addressed appropriately with robust, comprehensive processes or policies.
- Develop regulatory policies working with internal stakeholders such as legal, safety and insurance; review compliance policies and procedures on a regular basis and monitor ongoing processes to ensure they follow regulatory requirements
- Collaborate cross-functionally to continually improve rider and driver experience, given that many compliance processes directly impact customers

**The Experience You'll Bring**:
***
- Strong experience in a project analyst/process improvement/design or data analyst role in a matrix organisation
- Experience managing large projects with multiple external requests, tight deadlines, and sensitive data - experience leading regulatory audits or investigations preferred
- An analytical approach - the ability to seek out and analyse data to back-up sound recommendations; pulling and manipulating large data sets for external requests
- Clear communication, with demonstrated ability to collaborate and influence internal and external stakeholders

**What's in it for you?**

Uber's culture and values are at the core of everything we do so that our employees can better understand who we are and what it's like to work at Uber today.

We pride ourselves on the amazing team we've built. The driver behind all of our growth, our bold and disruptive brand, and the game-changing technology we bring to life is the people that make Uber, **#OneUber **.

**Unsure if this role is the right fit for you?

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