Aps3 Helpdesk Support Officer

4 days ago

Canberra, Australia HAYS Full time

An Australian Public Service Department, seeking APS3 Customer Service Officers

**Your new company**

A federal government agency recruiting for customer service officers in a well-established agency to join their team on a temporary contract initially for a 12-month with a possible 12-month extension. This department is one of Australia’s regulatory agencies who ensure national safety supporting business outcomes and services to organisations.

**Your new role**

In your new team you will have the opportunity to provide a high level of customer support with high motivation. This work will involve excellent customer service skills with strong communication and telephone manner. As a part of the team you will report to the Operations Supervisor completing daily tasks and projects for the agency.

Your primary responsibilities are:

- Providing high level phone and multi-media-based customer service for internal and external stakeholders.
- Maintain and update accurate electronic records on customer contact in the database
- Liaise with internal staff and agencies associated with the Department
- Analyse information for query resolution
- Assist with any other projects and/or administrative duties as required

**What you'll need to succeed**

Your previous experience in a similar role within the Australian Public Service will lead to your success. You will have a strong track record with experience in customer service support and strong attention to detail.

Security requirements: You must be an Australian citizen and possess or be willing to go through the process to obtain and maintain a Baseline Personnel Security Clearance.

**What you'll get in return**

You will be part of a blended workforce and can further progress your administrative support skills in this communication role. Initial 6-month contract with opportunity to extend.

**What you need to do now**

**LHS 297508**#2780643

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