Concierge Supervisor

**Job Number** 22153355

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management
**The Company**

**The Hotel**

Surrounded by lush tropical gardens and sparkling blue lagoons, Sheraton Grand Mirage Resort, Gold Coast offers over 295 guest rooms and suites, award winning restaurants and bars and over 14 conference and meeting spaces, all in an absolute beachfront environment.

**The Role**

The Concierge Supervisor is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. In this position, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out.

This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast paced environment with the vision of becoming a Chief Concierge.

Key responsibilities will include:

- Responsible for the day to day management of Associates working in the Department
- Assist in leading the Concierge Team to deliver an exceptional service experience and brand ambassador
- Handle guest queries and complaints efficiently and effectively whilst providing operational support and supervision on shift
- Provide a structured and consistent onboarding and training experience for Concierge team members
- Assist management with preparing rosters according with the Enterprise Agreement/Award provisions and maintain timesheet approvals
- The Concierge will ensure all guest's needs, queries and problems are anticipated and resolved.
- Concierge Supervisor will be pro-actively involved in the hotel's operations keeping up-to-date with any events happening within the hotel.
- On occasion, concierge may be required to work on the Front Desk and perform Guest Service Agent duties.
- Previous hotel experience as a Concierge or Concierge Supervisor
- A positive, enthusiastic and can-do attitude to caring for our guests and overcoming workplace challenges
- Strong interpersonal skills that will see you create meaningful connections with our guests and colleagues alike
- Professional verbal and written communication skills
- A passion for engaging and inspiring a small team
- A proactive problem-solver with strong resolution skills
- Proficient with Microsoft programs, particularly Outlook, Work and Excel
- Previous experience with Opera PMS would be advantageous
- Be fully vaccinated against Covid-19

**The Benefits**

Enjoy the benefits of unlimited career opportunities, to attract and retain the best and brightest people for our team, we offer a range of exceptional benefits, including generous accommodation discounts, discounted onsite parking and duty meals, world class training programs and strategic career development opportunities.

Working for Sheraton is so much more than just a job, it's a lifestyle. Be your best. Start your career at Sheraton, where you don't just work - you belong.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.