Concierge Supervisor

4 days ago


Gold Coast, Australia The Star Entertainment Group Full time

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As our **Concierge**, you will assist with managing the daily operations of the Porter Valet team to ensure a positive guest experience as well as playing a key role in promoting The Star Gold Coast as a leading entertainment destination.

This is a fantastic opportunity where you will build memorable connections as one of the first and last interactions our guests will experience.

**A few of your responsibilities**:

- Assisting the Chief Concierge to ensure that the highest standards of service are achieved and maintained
- Manage and oversee the Concierge desk to ensure the daily operations are efficient and guests are responded to promptly
- Supervising and adding value to the activities of all team members by providing leadership to ensure maximum productivity and guest satisfaction
- Ensuring guest concerns are minimised by efficient handling in a timely and professional manner
- Creating a positive work environment that facilitates team member motivation, builds morale and teamwork

**What we are looking for**:

- Demonstrated 5 star hotel experience
- Experience in a leadership position with the ability to motivate and engage the team
- Excellent verbal and written communication skills
- Flexible availability to work across a 7 day roster
- A current Australian open drivers' licence

**About you**:
As a seasoned expert in customer service, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you’re poised to excel in this role.

Your role will be pivotal in shaping the success of our Hotel at The Star. Join us in making a difference.

**What we can offer you**:

- Complimentary meal on site every day including hot meals, sandwich bar and more
- Uniform laundered and ready for you daily on property
- Five weeks of paid Annual Leave for team members who meet the definition of shift worker
- Up to 30% discounts across award winning restaurants and accommodation
- Career development, training, and courses via The Star Academy - limitless career opportunities
- Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
- Industry Award hourly rates, penalty rates for working nights, weekends, and public holidays
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

**_Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._**

**Our culture**

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = **Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care**.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

**It’s your time to SHINE**

Click on the link below to make your next career move with The Star.


  • Concierge

    1 week ago


    Gold Coast, Queensland, Australia Careers at Marriott Full time $60,000 - $80,000 per year

    About the Company Marriott International portfolio of brands includes JW Marriott alongside 33 other Marriott brands. Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.  JW Marriott is part of Marriott International's luxury portfolio and...


  • Gold Coast, Queensland, Australia beBeeLeadership Full time $80,000 - $120,000

    Job OverviewThe Front Office Manager is a key position responsible for overseeing the smooth coordination and supervision of the entire Front Office area. This includes managing Managers on Duty, Front Desk, Telephones, and Concierge teams.To succeed in this role, you will need to have excellent organizational skills, be able to prioritize tasks effectively,...


  • Gold Coast, Queensland, Australia beBeeHospitality Full time $80,000 - $100,000

    Experience the Art of Nighttime OperationsMondrian is a captivating way of travel that seamlessly blends innovative design and progressive programming to create an unforgettable experience for locals and travelers alike.Set in one of Australia's most iconic coastal destinations, our hotel is poised to make a splash on the sun-kissed esplanade of Burleigh...


  • Gold Coast, Queensland, Australia beBeeConcierge Full time $60,000 - $85,000

    As a Concierge in this supervisory role, you will be responsible for ensuring high standards of service are achieved and maintained.Key ResponsibilitiesYou will assist the Front Office Manager to achieve and maintain high service standards.You will oversee the Concierge desk to ensure daily operations are efficient and guests are responded to promptly.You...


  • Gold Coast, Queensland, Australia ORIENT EXPRESS Full time

    Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows...


  • Gold Coast, Queensland, Australia RAFFLES Full time

    Company DescriptionAccoris a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars.The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts,...


  • Gold Coast, Queensland, Australia ENNISMORE Full time

    Company DescriptionAccoris a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars.The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts,...


  • Gold Coast, Queensland, Australia ENNISMORE Full time

    Company DescriptionAccoris a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars.The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts,...


  • Gold Coast, Queensland, Australia ORIENT EXPRESS Full time

    OverviewAccor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for...


  • Gold Coast, Queensland, Australia ORIENT EXPRESS Full time

    OverviewAccor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for...