Aps3 Participant Support Officer

10 hours ago

Geelong, Australia HAYS Full time

Federal Government | Geelong CBD | Full time

**Your new company**

Hays Geelong are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong and Western Victoria. Hays is currently partnered with a Federal Government organisation who are seeking an APS3 Participant Support Officer for their Geelong CBD location on a 12 month assignment with the potential to extend.

**Your new role**

You will work standard full time hours, from Monday to Friday undertaking procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.

Responsibilities will include:

- Managing and resolving customer matters by actioning tasks
- Providing counter/reception support for the local office including customer enquiries in the self-help kiosks and online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Coordinating appointments with the use of office facilities and ensuring facilities are accessible for customers.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the Business systems.

**What you'll need to succeed**

To succeed, you will need:

- IT proficiency including MS Office, Excel, Outlook
- Previous experience in administration and customer service desired
- Exceptional communication, both written and verbal
- Empathetic nature, an ability to listen and communicate with vulnerable groups

**Please note, to be considered for this role you must:

- Be an Australian Citizen
- Show proof of your COVID-19 vaccination status

**What you'll get in return**

This role offers you an hourly rate of $36.27 + 10.5% super. Temporary and contract workers through Hays also enjoy a wide range of benefits including:

- Weekly pay cycles
- Your nominated choice of superannuation fund
- Online timesheet submission and approval
- No hidden costs or payroll deductions for our services
- No invoicing required for Pty Ltd holders
- Regular contact with Geelong based consultants throughout the duration of your assignment.

**What you need to do now**

***
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from a diverse background to apply.

**LHS 297508** #2686608

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