Clinic Lead and Second in Charge

Sydney Eye Clinic Brookvale is a leading ophthalmology clinic providing high-quality, specialist eye care, including cataract and laser surgery. We are currently seeking a dedicated and professional **Patient Services Coordinator** to join our dynamic team.

Our professional and experienced clinical team have helped over 25,000 patients improve their vision since 1996.

**About the Role**

The **Patient Services Coordinator** is a central part of our team, responsible for facilitating communication between patients and healthcare providers, managing appointments, and ensuring a smooth, high-quality patient experience from initial contact to aftercare. This role is both patient-facing and administrative, requiring excellent organisational and interpersonal skills.

**Key Responsibilities**
- **Patient and Visitor Interaction**:Serve as the first point of contact for patients and visitors, greet them warmly, answer enquiries, and provide clear information about available services.
- **Appointment Management**:

- Coordinate patient visits, treatments, and diagnostic tests; manage the appointment schedule to support efficient patient flow.
- **Record Maintenance**: Maintain and update accurate patient records, ensuring full compliance with privacy and healthcare regulations.
- **Insurance Coordination**:Assist patients with understanding their private health insurance and Medicare entitlements; process claims and handle billing enquiries professionally.
- **Administrative Support**: Perform a variety of administrative tasks including answering phones, filing, scanning, and data entry to support the healthcare team. Any ad hoc administrative duties as directed by the Practice Manager.
- **Patient Advocacy**: Respond to and resolve patient concerns or complaints promptly and empathetically, ensuring a positive experience throughout their care journey.

**Required Skills and Qualifications**
- **Experience**:Previous experience in a medical, allied health, or specialist clinic setting is highly regarded. Customer service experience is essential.
- **Communication Skills**: Excellent written and verbal communication skills, with the ability to clearly and compassionately interact with patients of all ages.
- **Organisational Skills**: Proven ability to manage multiple tasks, prioritise effectively, and maintain attention to detail in a busy environment.
- **Technical Proficiency**:Comfortable using medical practice software (e.g., Xestro, Genie), Microsoft Office, and EFTPOS systems. Familiarity with medical terminology is a plus.

**Work Environment**

As a **Patient Services Coordinator** at Sydney Eye Clinic Brookvale, you'll work in a supportive and professional clinical environment alongside experienced ophthalmologists and healthcare staff. Our modern clinic is based in Brookvale, close to public transport and with parking available.

While the role is primarily Monday to Friday, occasional flexibility may be required depending on patient scheduling or clinic events.

This is a vital position that plays a key role in ensuring patients receive timely, respectful, and seamless care—making you an integral member of our healthcare delivery team.

**Why Join Us?**
- Work with a respected and growing specialist eye clinic
- Join a professional and friendly team committed to patient care
- Enjoy a stable Monday to Friday schedule
- Birthday Leave
- Opportunities for career development and ongoing training
- Convenient location on the Northern Beaches

Pay: $33.00 - $36.00 per hour

Application Question(s):

- What is your salary expectations?
- What is your required notice period?

Work Authorisation:

- Australia (preferred)

Work Location: In person