Ndis Operations Leader

Are you ready to join Australia’s newest service provider that puts both participants and staff first?

Be part of the Incluso Service journey, where we are aiming to become Australia’s leading service provider in accommodation, respite, and support services.

At Incluso Services we are focused on** “Building the World that we Want”** and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

We’re excited that we are looking to expand our team and we’re on the hunt for an Operations Leader to oversee operations in our Victoria and South Australia teams. Applicants residing in either Melbourne or Adelaide are welcomed

**Requirements**:
**The Role**

You will oversee daily operations, ensuring exceptional service delivery and alignment with our values of equality, inclusivity, and innovation. You’ll lead and inspire teams, drive process improvements, and maintain compliance with NDIS standards.

**What you’ll be doing**:

- Providing direct support, supervision and guidance to participants to implement their personal goals and NDIS plan.
- Provide training & support to new Support Workers
- Roster Management & oversight
- Interacting and communicating with other team members to ensure participants receive a consistent approach to service provision.
- Strengthening the abilities of participants and building their capacity to achieve their goals.
- Cover emergency shifts or supports with clients where required
- Prepare and collate reports as required by stakeholders
- Assisting in the onboarding of new participants into the Organisation.
- Mentor and coach team members, oversee new employee onboarding, and create career development opportunities. Overseeing all care provided from Support Workers
- Performance Management: Deliver effective feedback, manage performance, and collaborate with the Manager to ensure Operational excellence.
- Coordinate with stakeholders, including rostering and payroll, to ensure timely and accurate information.
- Implement a reflective practice framework through regular staff supervision, aligning individual efforts with organisational goals.
- Prioritise staff training and development in line with program requirements and available resources.
- Ensure clear communication of expectations and requirements to staff through supervision, team meetings, and appraisals.
- Provide direction in line with policies and procedures, review rosters for efficiency, and balance service provision with changing needs.
- Work with HR to recruit, train, and develop a positive, professional service team.

**What you’ll bring**:

- Proven leadership experience, ideally within the NDIS or a similar care-focused sector.
- Strong understanding of NDIS frameworks, compliance requirements, and participant-centered care.
- Exceptional problem-solving and decision-making skills in a fast-paced, dynamic environment.
- A passion for making a difference, with a commitment to sustainability and social impact.
- Outstanding communication and interpersonal skills to inspire and lead diverse teams.
- The ability to innovate, streamline processes, and implement effective operational strategies.
- Adaptability and resilience to thrive in a start-up environment and drive growth.

**What we would like you to have**:

- Authorised to work in Australia.
- Valid Australian Driver License
- An understanding of the NDIS, disability, and community services sector
- Certificate III Individual Support/Disability or studying towards the qualification will be highly regarded for these positions.
- Minimum 2-years leadership experience
- Ability to actively navigate and adapt to change.
- Working with Children Check
- NDIS Worker Screening Check
- First Aid/CPR Certificate

Please note, our response times may be a bit slower during the holiday period, rest assured we’ll be back to address your needs promptly in early January. Thank you for your patience

**Benefits**

**What we offer**:

- We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
- We offer an Employee Assistance Program for support and because time out is so important.
- We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
- We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
- We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.

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