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Zoom Cx

2 weeks ago

Sydney, Australia Zoom Video Communications, Inc. Full time

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about

Zoom's Workstyles


About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

We are seeking a talented individual Zoom CX - Sales Specialist with a deep specialized experience in Customer Experience (CCaaS) sales, understanding of the industry and CX market, and has the ability to partner with direct sales account executives to work with Zoom customers to help them transform the customer experience they deliver to their customers. The primary goal is to partner with sales Account Executives and help our customers adopt the value of the Zoom Customer Experience capabilities.

**Responsibilities**:- Your responsibilities will include building and managing a healthy sales pipeline focused on driving revenue, adoption, and market penetration.- Be an innovator that will help our global company discover new ways to sell our service and drive new business initiatives-
- Ideally a demonstrated ability to think strategically and analytically with the ability to build and convey a strong value story to the market- Develop a strong understanding of key product differentiators, sales methodologies and processes- Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions- Develop go to market co-sell strategy (internal Zoom, alliance partner & channel partners)- Drive Partner Awareness & Expertise specifically in our Zoom Phone Contact Center integrations

**Requirements**:
- 5+ years CX / Cloud (CCaaS) Sales Experience- 5+ years technical sales/BD experience in Cloud Contact Center (CCaaS) (a plus, but not required)- SaaS Business & Sales Experience- Deep Contact Center software industry product knowledge- Excellent communicator- Strong presentation skills to create engaging messaging, training material and supporting resources.- Experience leading others with product/services training; best practices; demo and sales guides; learning and training materials.- Ability and aptitude to work within various mediums to coach & develop partner sellers- Must understand business telephony & Contact Center (Cloud & Premises PBX)-
- Ability to work independently as well as part of a collaborative environment- Multilingual is a plus

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.


Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

Explore Zoom:
- Hear from our leadership team-
- Browse Awards and Employee Reviews on Comparably-
- Visit our Blog-
- Zoom with us-
- Find us on social at the links below and on- Instagram-
- View more jobs, sign up for job alerts and join our talent community.- Visit the Zoom careers site
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