Customer Team Leader

**Job ID**: 302973
- **Date posted**: 11/08/2025

**Our team within IKEA**At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion.We care about people & planet and promote health & wellbeing.We nurture your development and provide career opportunities to unlock your potential. **What you need to know**Working at IKEA has its benefits and rewards:

- Leave entitlements - 5 weeks Paid Annual, Paid Parental, Family & Community and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

- This role is Temporary Full-time, 76hrs/fortnight for 6 months
- Applications close Monday 25 August 2025
- Shift times for this role will range between 8:30am and 10pm Monday to Sunday
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).

**About this work area**As Customer Team Leader your responsibilities will include, but are not limited to:

- Lead the daily operations and support co-workers in their daily work to secure a positive & seamless customer journey.
- Empower co-workers through knowledge, confidence, trust, and motivation so they are always ready to support visitors in the best way possible.
- Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations.
- Support your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team.
- Listening to our customers, supporting them with an attitude based on IKEA’s values and always aiming to be an ambassador for the store.
- Follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals.
- Supervising and actively supporting your team to ensure daily operations are secured to ensure a positive customer journey compliant and operating within all regulatory guidelines.

As a Customer Team Leader you are and have:

- Highly developed communication and organisational skills
- Passionate about understanding the customer journey, and how you & your team support in creating a positive shopping experience for our customers.
- Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business.
- You have an energetic leadership style; you thrive on the buzz you get from fast paced retail environment.
- Continuously proactive in seeking ways to simplify processes and reduce unnecessary negative costs to the business.