Triage and Early Resolution Officer

1 week ago

Melbourne, Australia Cbus Full time

Triage and Early Resolution Officer

**About Cbus**
Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits provided to our members and our innovative investment approach. All while staying committed to our member first ethos as a proud Industry Fund.

**About our role**
As a Triage and Early Resolution Officer, you will play a vital role in ensuring that all new complaints and complaint-related queries are triaged to the appropriate staff members, divisions, and workflows. You will be responsible for the early resolution of simple cases, quickly resolving matters without the need for formal allocation to the Complaints Case Management team.
Your key responsibilities will include
- Overseeing the Complaints inbox
- Create new complaints in Salesforce as needed and update existing cases with new information received.
- Daily oversight and triaging of the complaints queue,
- Conduct the initial high-level investigation of new complaints to determine whether the outcome has already occurred.

You have exceptional organisational skills and a talent for efficiently resolving complaints and queries. You also have fantastic communication skills, both written and spoken, and conversing with people over the phone comes naturally to you. Your attention to detail will be advantageous when managing multiple tasks. You're great at building rapport with teams and partners and enjoy working in a close-knit team.
Experience with Salesforce, MS Word, Excel, and Outlook is beneficial.
RG 146 qualification is preferred.

**Belong at Cbus**
We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. We believe that, with diversity of perspectives and experiences, you get better teams and outcomes. We're looking for people of all genders, races, nationalities, orientations and of all abilities to join us.

**We're keen to hear from you**

Applications Close: 5th September 2024, interviews may commence earlier
This position is 12-month maximum term contract role, based in Melbourne
All applicants must have working rights in Australia to be considered

Agencies, please note: All Cbus vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will reach out to our preferred agency partners, Thank you.

Job ID 4269391

  • Early Resolutions Officer

    2 weeks ago

    Melbourne, Australia AustralianSuper Full time

    At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. **Your...

  • Complaints Early Resolutions Officer

    2 weeks ago

    Melbourne, Australia Link Group Full time

    **Overview** As a Complaints Early Resolutions Officer, you will be responsible for: investigating, resolving and providing high quality responses to escalated customer complaints within 5 working days of receipt. The role identifies systemic and material issues and contributes to operational process improvements in order to drive improved member and...

  • Resolutions Officer, Intake

    5 days ago

    Melbourne City Centre, Australia Department of Health Full time

    ***: Resolutions Officer, Intake & Early Resolutions x1 Fixed term (12 months), Full or part time Resolutions Officers manage caseloads of complaints about Victorian health service providers with the aim of achieving timely and effective resolution. In dealing with complaints, Resolutions Officers liaise with the consumers of health services as well as with...

  • Dispute Resolution Officer

    2 weeks ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Exciting opportunities within the Dispute Services team, Department of Justice and Community Safety - VPSG 4 classification (salary range $90,067 - $102,192) - Six fixed-term roles (for three years) available About us An exciting opportunity exists for a Dispute Resolution Officer to join a team supporting the operation of the Domestic Building Dispute...

  • Early Resolution Officer

    2 days ago

    Melbourne City Centre, Australia HAYS Full time

    Multiple roles for experienced customer service professionals looking for short term temporary work - Fed Gov **Your new company** This Federal Government organisation offers free and independent services for resolving complains about telephone or internet services. Complying with legislation in place and benchmarks for industry based disputes, they enhance...

  • Dispute Resolution Officer

    2 weeks ago

    Melbourne, Australia Department of Justice and Community Safety Full time

    Location: Melbourne | CBD Job type: Full time / 3 Years Organisation: Department of Justice and Community Safety **Salary**: $90,067 - $102,192 Occupation: Other Reference: VG/DJ0767MULTI At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get...

  • Investigator, Early Resolutions

    2 weeks ago

    Melbourne, Australia Victorian Government Full time

    **Overview**: **Work Type**:Ongoing - Full-time **Salary**: $97,955 - $111,142 **Grade**:VPS 4 **Occupation**:Governance and risk management **Location**:Melbourne - CBD and Inner Metro suburbs **Reference**:VG/1879212 The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health...

  • Investigator, Early Resolutions

    2 weeks ago

    Melbourne City Centre, Australia Department of Health Full time

    **About the role**: Investigators plays a key role in the resolution of complaints received by the office of the National Health Practitioner Ombudsman (NHPO). As an Investigator in the Early resolution team, you are responsible for efficiently assessing complaints and other approaches made to the NHPO under direction from a Team Leader. The role is focused...

  • Officer, Early Resolution

    17 hours ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: VIC- Melbourne CBD - **Opportunity to learn and grow as part of developing the career you want**: - **Be part of a highly engaged team committed to diversity and flexibility**: - **Join a team that's invested in you** **A career that gives you more** **Key responsibilities will include**: - Manage...

  • Telehealth - Injury Triage Consultant

    5 days ago

    Melbourne, Australia IPAR Full time

    **Company Description**: - Cogent Thinking delivers best practice incident response and care coordination services that are tailored to the specific requirements of every customer. Our mission is to act early to minimise the negative effects of illness or injury - because workforce health and wellbeing services that are good for people are good for...