Early Resolution Officer

6 days ago

Melbourne City Centre, Australia HAYS Full time

Multiple roles for experienced customer service professionals looking for short term temporary work - Fed Gov

**Your new company**
This Federal Government organisation offers free and independent services for resolving complains about telephone or internet services. Complying with legislation in place and benchmarks for industry based disputes, they enhance the confidence in the community to ensure safe and quality practices are in place in the telecommunications industry

**Your new role**
You will be a fist point of contact for consumers calling as an early disputes resolution officer. You will ensure complainants have a realistic expectation of timeframes for possible outcomes and resolution. You must be knowledgeable and confident in your ability to provide correct advice to consumers. You will liaise with consumers and service providers to resolve disputes in a professional, effective and efficient way.

**What you'll need to succeed**
Contact centre experience is highly desirable
You must have experience working with complaints or disputes in a fast paced customer service role
Excellent written and oral communication skills
PC literacy and CRM experience

**What you'll get in return**
Participate in regular workshops and meetings
Monday to Friday
CBD location
8am - 5pm

**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2718385

  • Resolutions Officer, Intake

    1 week ago

    Melbourne City Centre, Australia Department of Health Full time

    ***: Resolutions Officer, Intake & Early Resolutions x1 Fixed term (12 months), Full or part time Resolutions Officers manage caseloads of complaints about Victorian health service providers with the aim of achieving timely and effective resolution. In dealing with complaints, Resolutions Officers liaise with the consumers of health services as well as with...

  • Resolutions Officer, Intake

    1 week ago

    Melbourne, Australia Health Complaints Commissioner Full time

    Location: Melbourne | CBD Job type: Fixed term / 12 Months Organisation: Health Complaints Commissioner **Salary**: $90,067 - $102,192 Occupation: Administration/Secretarial Reference: VG/1700598 ***: **Resolutions Officer, Intake & Early Resolutions** **x1 Fixed term (12 months), Full or part time** Resolutions Officers manage caseloads of...

  • Engagement and Early Resolution Officer

    1 day ago

    Melbourne, Australia Victorian Government Full time

    **Overview**: **Work Type**:Ongoing - Full-time **Salary**: $79,122 - $87,599 **Grade**:VPS 3 **Occupation**:Customer service **Location**:Melbourne - CBD and Inner Metro suburbs **Reference**:VDT077_1757037612 - ** Act as IBAC's first point of contact with the community**: - ** Melbourne CBD with hybrid / flexible working arrangements**: - ** Ongoing...

  • Resolutions Officer

    3 days ago

    Melbourne City Centre, Australia Department of Health Full time

    **About the role**: The Resolutions Officer manages and resolves complaints while maintaining the independence of the Mental Health and Wellbeing Commission (MHWC). This may include complaints where the person believes their rights under _the _Mental Health and Wellbeing Act 2022_ and _the Charter of Human Rights and Responsibilities_ (2006) have been...

  • Dispute Resolution Officer

    1 day ago

    Melbourne City Centre, Australia EML Full time

    **Dispute Resolution Officer**: VIC - Melbourne CBD Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our...

  • Manager, Intake and Early Resolutions

    1 day ago

    Melbourne City Centre, Australia Department of Health Full time

    ***: The Manager, Intake and Early Resolutions, applies best practice dispute resolution principles to the effective management of complaints received about Victorian health service providers. This role leads a team tasked with the delivery of a dispute resolution service. Coaching of staff is integral to this role which remains hands-on and operates as an...

  • Resolutions Officer

    1 week ago

    Melbourne City Centre, Australia Department of Health Full time

    **About the role**: Resolutions Officers manage caseloads of complaints about Victorian health service providers with the aim of achieving timely and effective resolution. In dealing with complaints, Resolutions Officers liaise with the consumers of health services as well as with health service providers, make enquiries to identify and assess options for...

  • Arbitration Dispute Resolution Officer

    1 day ago

    Melbourne City Centre, Australia EML Full time

    **Arbitration Dispute Resolution Officer**: VIC - Melbourne CBD Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are growing our business and with this expansion a number of opportunities are now available. With this growth now is a great time to join us. We truly support each other...

  • Engagement and Early Resolution Officer

    1 week ago

    Melbourne, Victoria, Australia Victorian Government Full time $79,122 - $87,999 per year

    OverviewWork Type: Ongoing - Full-timeSalary: $79,122 - $87,599Grade: VPS 3Occupation: Customer serviceLocation: Melbourne - CBD and Inner Metro suburbsReference: VDT077_ Act as IBAC's first point of contact with the communityMelbourne CBD with hybrid / flexible working arrangementsOngoing and fixed-term positions available, VPS3.1 $79,122 - $87,599 +...

  • Dispute Resolution Officer

    2 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    Dispute resolution officer required for Government body in Melbourne CBD. VPS 4, 6 months contract **Your new company** You will be joining a highly respected government body based in Melbourne CBD who require experienced dispute resolution officers to join their team. **Your new role** Reporting to the Chief Resolution Officer you will provide high...