Aged Care Administrator

**ROLE**:
The role of the Aged Care Administrator is to provide administrative support to the Aged Care Unit for the delivery of services to ADEC clients with Commonwealth Home Support Programme (CHSP) and Home Care Packages (HCP).

A Full-Time position has become available for an experienced administrator to support our Aged Care team, based out of our Preston Office.

**DUTIES**:
Support service planning with all clients to establish their support requirements for services and methods of service delivery.

Assist the Aged Care Unit Coordinator with program administration as required:

- Manage new client enquires and referrals to the Aged Care program.
- Manage internal referrals between the Aged Care Unit and other ADEC Programs.
- Prepare and post out potential client packs to prospective Aged Care clients.
- Accept new clients on the MAC Portal.
- Complete all entry administration for new and returning Aged Care clients.
- Process Aged Care client intakes, including creating and updating client file on the Aged Care database.
- Prepare and send welcome packs to new Aged Care clients.
- Update MAC Portal as services commence, review and update client services as required.
- Construction of Service Agreements.
- Development of Care Plans.
- Recruitmentand preparation of support workers for their support work.
- Shift management of support workers.
- Perform on-call duties as agreed with the Aged Care Unit Coordinator.
- Process Medicare monthly claims, and update services details and unspent funds as required.

Assiist with:

- Monthly statements.
- Rostering for Aged Care clients and program staff.
- Duty of care/well-being checks of staff.
- Maintain Support Workers’ data entry, including timesheets, case notes, and the payroll upload spreadsheet.
- Roster support workers in ADEC database.
- Data input as required on the ADEC client database.
- Participate as required in all supervision and in-house training sessions.
- Other tasks and duties as directed by the Aged Care Unit Coordinator.

**RESPONSIBILITIES**:

- Ensure that the Aged Care Unit Coordinator is kept fully informed through continuous liaison, of Aged Care clients’ support requirements and plans.
- Provide case management support when case managers are on leave.
- Keep accurate and up to date client and administrative records that meet compliance requirements.
- Adhere to ADEC’s policies and procedures at all times.

**KEY PERFORMANCE INDICATORS**:
The Aged Care Administrator’s performance will be measured against the following criteria:

- The standard of client support records.
- The standard of support worker administration.
- Satisfaction of clients with support and service planning, as gauged by client feedback.
- Adherence to ADEC policies, procedures and audit requirements.

**KEY SELECTION CRITERIA**:
**Essential**:

- Previous experience in an administrative role.
- Sound knowledge of the CHSP and MAC programs.
- Previous experience with the Microsoft Office suite of programs - Word, Excel (intermediate level) and Outlook.
- Highly developed verbal and written communication skills.
- Hold a valid and current licence to drive a motor vehicle, issued by the appropriate authority in the jurisdiction in which the holder will drive, and appropriate to the type of vehicle to be driven.
- Abilit to work without direct supervision, within guidelines and procedures.

**Desirable**:

- Previous experience in the Aged Care sector in a comparable role.
- Previous experience with the Aged Care database.
- Current Level 2 First Aid and CPR Certificate.
- Formal qualifications in social work, community development, community services or related areas.
- Excellent time management and task planning skills.
- Previous experience of working with persons from ethnic communities.

**AWARD AND CLASSIFICATION**:
All ADEC employees are employed under the terms, conditions and entitlements of the Modern Award - Social, Community, Home Care and Disability Services Industry Award 2010 (the Award); and the National Employment Standards (NES).The classification for this position is Level 3.

**“It is mandatory to be fully vaccinated for this position and proof of vaccination will be required”.**

**What you’ll get in return**:
**You’ll also receive**:

- Salary packaging options
- Great team environment
- Chance to make a difference

**What you need to do now**:
**Salary**: $34.04 per hour

**Benefits**:

- Salary packaging

Schedule:

- Monday to Friday

Application Question(s):

- Do you have experience in administration?
- What is your Covid-19 vaccination status?
- What First Aid accreditations do you currently hold?
- Do you have a current Working With Children (WWC) Check?
- Do you have a current NDIS Worker Screening Check?
- What Microsoft Office products are you experienced with?
- Have you completed a qualification in aged care?

Licence/Certification:

- Australian Driving Licence (preferred)