Customer Specialised Banker

**Req ID**: 97608
**Department**: AR Contact Centre
**Division**: Australia Retail
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
The Customer Specialised Banker is critical to making this happen and will play a crucial role in ANZ's broader Simplification Program, serving as the front line in assisting customers in attaining their objectives by transitioning them to more suitable products that align with their savings, usage, and money management needs. Simplification bankers are responsible for executing and implementing specialized campaigns using both inbound and outbound channels.
This role will be part of a highly skilled team and have received specialized training to effectively fulfill campaign requirements whilst delivering exceptional customer service. Given the ever-evolving nature of our work, which revolves around various campaigns, bankers must possess a growth mindset and a readiness to adapt to ongoing changes. This flexibility is vital to ensure our ability to deliver optimal results and meet ongoing customer needs.
Our frontline bankers work rotating rostered shifts, providing our customers year-round services to be there for them when they need us most with operating hours ranging from Monday to Friday only, between 8.00amto7.00pm, and on non-national public holidays. We’re looking for people who are available to work flexible hours to support the changing customer habits and needs.
If successful for the role, you will be undergoing onsite trainings, which will eventually transition to a Hybrid 50-50work setup after meeting the required benchmark in training.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Location**: 833 Collins Street, Docklands VIC 3008
**Schedule**: Full-time, 40hrs/week
**Role Type**: Permanent
What will your day look like?
**Your key responsibilities include**:
Provide proficient support across different businesses through a diverse skillset
Capability to adjust to daily priorities while overseeing numerous campaigns
Transitioning attention from one campaign to another
Frequent Stakeholder engagement to guarantee seamless campaign operations
Sincere commitment to educating customers and ensuring memorable customer service experience
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Keen to details
Resilient
Empathic and customer focused
Ability to engage and communicate with customers in a clear and concise manner
Ability to take on and implement feedback
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
13/06/2025, 11.59pm, (Melbourne Australia)