Small Business Banker

**Work type**: Permanent Full time
**Pay Level**: Group 3
**Reports to**: Teneale Delo
**View Role purpose statement**
- Make a real difference for our customers and communities
- You’ll have support to develop, and our encouragement to explore
- Bring your ideas, ambitions, and passions both in and outside of work

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It’s a good time to see what more you can find at NAB as a Small Business Banker

**The role**:
You are known for your ability to empathise and listen, your conversations with customers have real impact. Aspiring associates in the team will look to you for guidance, to role model your behaviour and stretch themselves as you champion the role of banker at NAB. Keeping current challenges in perspective, and the focus long-term, the real buzz for you comes from the full end to end proposition for small business customers.

**The Team**:
Small Business is a dynamic and highly engaged division in NAB providing full service support to our valuable small business customers to support their business growth and personal journey across face to face, video, phone and digital channels. Our customers depend upon the resilience and courage of our experienced bankers to guide them through current challenges and partnership for long-term survival.

With a strong focus on ‘making it easy’ for customers, your team will provide holistic support to customers at all stages of their business cycle, including residential and commercial lending, cashflow solutions and other strategic, transactional and servicing needs. This is achieved though maintaining the customer as core focus and providing exceptional service and accountability.

**The role and Day to day will include**:

- Having personal and meaningful phone-based conversations with our small business customers and referral partners to provide an integrated customer experience
- Working together as a team performing credit analysis and approving requests for temporary excesses/increased limits up to your Delegated Commitment Authority (DCA)
- Managing lending and product requests for small business customers with long term AAA pipeline for the customer portfolio
- Owning retention related activities to bring NAB closer to customers to deepen the “my Bank’ footprint; including customer complaints and escalations through to resolution
- Assessing economic value and risk potential of new business to NAB
- Providing expertise and insights about business options whilst tempered with a balance for risk for growth and innovation

**What you will bring**:
Experience in an in/outbound sales contact centre and/or a traditional distributed business model that specialises in solutions and relationship management for customers from $0-$5M in home lending and $0-$2M in small business lending will be essential. Your delegated lending authority that you have will be gold, and enable you to hit the ground running on day one in our dynamic and fast paced environment. Additionally, a tertiary qualification will be highly regarded in a business-related discipline.

If you’re keen to get closer than ever, take a look at some of our customer journeys that we have been privileged to be a part of.

Mix it up in the pursuit of growth

At NAB, you’ll have the opportunity to work with some of the industry’s best leaders and aspiring Bankers. Career mapping and progression opportunities reward those who work hard, inspire the right values and behaviours and deliver exceptional outcomes for our customers. There’s access to a wide range of colleague benefits, from on-going education and paid volunteer leave to banking discounts. For more information please visit us here.

**A diverse and inclusive workplace works better for everyone.**

At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

**More focus on you**

**Join NAB**
If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

Please note unsolicited CVs from agencies will not be accepted.