Client Engagement Consultant

3 days ago

Cremorne, Australia Coadys Personnel Full time

Our client is a well-established software company who provides a niche product for their Global & National corporate clients. This is a fabulous opportunity to move forward in your career, joining their small and dynamic team in a broad position entailing customer onboarding, training, administrative projects and more.
- Guiding new customers through their onboarding process, ensuring they have a smooth and productive start using the software
- Developing an understanding of each customers business needs, objective and challenges to provide tailored solutions
- Gain a comprehensive understanding of software products, features and capabilities to enable accurate troubleshooting of client issues
- Gathering customer feedback to relay to the product development team to influence product improvement
- Educating customers on best practice and new features, providing training sessions as needed
- Assisting with the administration of client project roll-outs
- Acting as a point of contact for client inquiries, concerns and requests

To be considered for this role you will require:

- Strong customer relationship and communication skills with a customer-centric approach
- Knowledge of the software sector and/or experience in a similar position within tech is strongly preferred
- Problem solving and critical thinking abilities
- Time management and organisational skills to juggle multiple client engagements
- Adaptability and the ability to work in a fast-paced and dynamic environment
- Top communication skills both written & verbal

The salary guide for this position is $80,000 - $85,000 + Superannuation (negotiable dependent on experience) and standard hours are 9.00am to 5.00pm. This is a full time position based in modern offices on the lower north shore offering the flexibility to work from home 1 day per week.

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