Tribe Lead, Wealth

At ING we value your unique voice and perspective, which is why we're counting on you to help us become even better. Join our team and build an exceptional experience for yourself while making a difference in our customers' lives.

We’re looking for an experienced **Tribe Lead Wealth** to join the **Retail Banking Leadership** **Team**, focusing specifically on how we integrate **wealth and banking propositions** seamlessly for our customers and grow the contribution of Wealth propositions to the Retail Banking P&L.

You’ll lead a focused approach to continually improve and optimise portfolio growth of wealth products - across NTB acquisition, existing customer development and retention activities. The focus will span not only financial and marketing performance, but also channel optimisation and driving long-term customer value. You’ll optimise processes and commercial arrangements with various external 3rd parties and suppliers that are part of the end-to-end Wealth value chain.

Are you ready to make a real impact on people’s lives?

**What you’ll do**
- Optmise the P&L of the Wealth business, putting strategies in place to grow customers and revenues sustainably, driving productivity benefits across the value chain, and delivering strong **Wealth propositions across superannuation and insurance** that customers will love.
- Lead the development and implementation of the Wealth acquisition and channel strategy - working closely with external partners and internal stakeholders including Marketing, Digital, Customer Interactions, and Technology to develop product journeys to both acquire new customers and cross sell to existing customers.
- Keep the bank safe by ensuring all legislative change, risk and compliance frameworks, and our conduct is in line with both regulator and community expectations.
- Take a role as a Responsible Manager on INGs AFSL across our Superannuation business.
- Lead a team of professionals with deep expertise to achieve the growth aspirations of the tribe, whilst developing their careers, and supporting a strong “orange” culture of can-do and collaboration.
- Lead agile delivery of continuous improvement initiatives across our systems and processes, with strong understanding of customer centred design methods.

**What we’re looking for**
- ** Proven experience in superannuation and insurance propositions** (7-10+ years) and meets Responsible Manager requirements in terms of product experience and qualifications for AFSL in Wealth products, including meeting ASIC’s RG105 requirements; **Investments experience desirable.**:

- Tertiary qualifications at bachelor’s degree or higher in Marketing, Business, Commerce or relevant university degree, or specific industry qualification relating to wealth products.
- Minimum 3 years’ experience over the last 5 years within a wealth related role
- Tier 1 RG146 Accreditation
- Experience in articulating strategy and setting strategic direction with others (including identifying key priorities and initiative sequencing).
- Experience in managing a large P&L, driving fee revenues, optimising returns in heavily outsourced business models, and effective management of expenses.
- Demonstrable experience leading or influencing changes to products and customer journeys (ideally including journey digitisation initiatives) that have improved portfolio growth, conversion rates and customer experience.
- Proven experience in managing complex issue and incident rectification or remediation initiatives.
- Excellent understanding of the Compliance and Regulatory environment relating to Wealth products and AFSL.
- An analytical mindset, using data to drive decision making.
- Exceptional people leadership capability - able to build strong and engaged teams, driven by purpose and a passion for customers, with a pace for change.
- Experience managing 3rd party/supplier relationships and optimising value and customer outcomes through an extended value chain.

**What’s in it for you?**
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on approved sustainability activity

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Emp