Counsellor Support Worker

Description
- ** It is a genuine requirement of this position to be filled by a woman as permitted in sections 25, 104 and 105 of the Anti-Discrimination Act, 1991. **_

**About Womensline**

DVConnect Womensline is a state-wide 24/7 service for women and their children (and pets) experiencing domestic, family and sexual violence. We work with all women whether they are in relationships, thinking about leaving or have already left. Womensline is staffed by a team of professional Crisis Intervention Counsellors and Counsellor Support Workers who provide the following core services:

- crisis counselling, risk assessments, safety planning which address the immediate and contingent safety needs of women and their children
- facilitation and coordination of high security domestic violence shelter placements across QLD
- liaising with related services including regional domestic & family violence services, police, child Safety, health services, hospitals, legal services, refugee & migrant organisations, Aboriginal and Torres Strait Islander specific services, disability services and more.

**Employment Term**:Permanent part-time

**Location**:Brisbane City, QLD ( On-site )

**Remuneration**:SCHADS 3 ($37.72-$40.45 p/hr)+ shift loading + super. NFP salary packaging (optional)

**Commencement**: 23.03.2025 & 28.04.2025

**Onboarding training schedule**:_ Week 1 (Mon-Fri) 9 am-5 pm. Week 2 & 3 (Mon-Fri) buddy shifts across 24/7 roster. We kindly ask that you have full availability and flexibility to complete the initial 3-week training period._

The **Counsellor Support Worker** role supports the service users’ journey to safety. Counsellor Support Workers are integral members of the Womensline team as they contribute to the delivery of domestic and family violence support to Queensland women by answering calls with compassion and immediately facilitating practical needs allocated. Counsellor Support Workers assist Crisis Intervention Counsellors and the broader team by triaging calls, acting on client-related tasks such as arranging emergency accommodation and travel and assisting with referral pathway procedures. Counsellor Support Workers also contribute to the safety of service users through the quality, timeliness, and accuracy of work (e.g., concise database entries and prompt action to allocated tasks)._**Please note that this a high-volume, phone-based crisis support service.**_

**What you will bring**
- More than 2 years’ work experience in social and community services sector.
- Confident computer and telephone multitasking skills. You must be able to efficiently type case notes during calls and maintain database accuracy (_high call volume environment). _
- Ability to quickly collate information and maintain database accuracy.
- Excellent communication and problem-solving skills, with the ability to handle high-stress situations calmly and effectively.
- Personal and/or professional understanding of the effects causes and dynamics of Domestic, Family & Sexual violence.
- Ability to collaborate and maintain positive relationships with stakeholders, including both sector and non-sector partners.
- Empathy and cultural awareness when engaging with diverse groups, including working towards supportive and culturally safe spaces for Aboriginal and Torres Strait Islander peoples.
- You must be available to attend and successfully complete the initial 3-week training program (1 week full-time classroom based learning + 2 weeks of buddy/shadow shifts) prior to commencing your agreed roster.
- You must currently hold or be willing to obtain a (P) BlueCard.
- Hold a valid photo ID.
- Right to work in Australia.

Desirable but not mandatory
- Tertiary qualification (or working towards completion) in relevant areas such as social, behavioural, and criminology sciences OR obtained appropriate social and community services certifications.
- Phone-based crisis support.

**Why join DVConnect?**
- You can choose to salary package up to $15,990 per financial year.
- Easy access to exclusive shopping perks and discounts via Employment Hero.
- Annual pay point reviews.
- Receive best-practice clinical supervision, supportive 1:1 catch-ups with your dedicated Team Leader, call coaching and on-shift support.
- Career progression opportunities and professional development resources.
- Access free professional and confidential mental health and wellbeing support for personal and work-related issues through EAP Brisbane.
- Inclusive team environment.
- Regular staff wellness activities.

**About us**

DVConnect is a leading provider of evidence-based and trauma-informed services for people impacted by all forms of personal violent crime, including those who use and experience violence in their relationships. Our purpose is to create pathways for a life free from violence and fear.
- DVConnect is an equal opportunity employer. We acknowledge the Aboriginal and Torres Strait Islander people as the traditional custodians of the la