IT Support Technician

**Introduction**:
At Liberty Industrial, we deliver world-class deconstruction, remediation, and industrial services across Australia and beyond. Our success is driven by our people and their ability to perform at their best, supported by technology that just works.
We’re looking for a skilled and proactive IT Support Technician to join our growing IT team, based at our Glebe Head Office. In this role, you’ll be the friendly face (and voice) of technical support across the business, helping to keep our systems stable, secure, and efficient. Your goal is to remove technology roadblocks so our teams can stay focused on delivering excellence for our clients.
**Description**:
What You’ll Do
Configure and deploy computer hardware in line with Liberty’s Standard Operating Environment.
Manage onboarding and offboarding processes, ensuring smooth transitions and secure access.
Maintain Active Directory and O365 user access and security settings.
Troubleshoot technical issues in person, via phone, and through the service desk system, ensuring timely resolution in line with SLAs.
Maintain accurate asset registers, documentation, and user manuals.
Participate in system maintenance, patching, and security monitoring.
Contribute to IT projects, system upgrades, and process improvement initiatives.
About You
You’re someone who thrives on solving problems and helping people. You have a passion for technology and take pride in providing excellent service. You bring:
Formal training or qualifications in IT, computer studies, or a related field.
Experience in Netsuite and Microsoft 365.
Strong troubleshooting and analytical skills.
Excellent communication and interpersonal skills, with a professional and approachable manner.
The ability to prioritise, work under pressure, and meet deadlines.
A team-focused mindset with a drive for continual improvement.
Experience with InTune, Defender 365 and Shepherd CMMS will be highly regarded.
Why Join Liberty Industrial?
Be part of a market leader known for innovation, excellence, people, safety, and sustainability.
Work in a collaborative, supportive environment where your ideas are valued.
Gain hands-on experience across diverse projects and technologies.
Enjoy opportunities for career growth and professional development.
We want to hear from you
Our Culture
We are a diverse, dynamic and innovative organisation that is moving from strength to strength. We are committed to exemplary environmental performance and stewardship. We value our people and embrace diverse backgrounds, identities, abilities, perspectives and experiences. We believe this is intrinsic to better outcomes and having a highly innovative and efficient team. Our friendly, genuine and inclusive team culture makes Liberty Industrial a great place to work.
About the Company
Liberty Industrial is a leading provider of deconstruction and remediation services to the mining, oil and gas, power generation sectors, government, and other heavy industrial and commercial entities. The company has set itself apart by developing a solid reputation based on integrity and technical capability.
We provide integrated solutions for large and complex projects, offering a comprehensive range of integrated capabilities, including demolition contracting, dismantling services, decommissioning and hazardous materials removal, land remediation, site rehabilitation and site preparation services.