Sales Manager

1 day ago

Liverpool, Australia Contract Manufacturing Full time

**Company Description**
We are a leading contract manufacturer serving well-known FMCG brands across Home Care, Personal Care, and Wellness categories. With a strong local manufacturing footprint, we deliver high-quality, scalable, and innovative product solutions to our customers.

Our uniquely flexible and purpose-built facilities utilise the latest blending, granulating and packaging technologies, allowing us to maintain the fastest project completion times in the industry.

Our extensive and proactive research and development capabilities together with our substantial investment in technology and innovation mean we can provide lower manufacturing costs and get our customer’s products on supermarket shelves faster than our competitors.
**Job Description** About this opportunity**

We are seeking an experienced and proactive **Sales Manager - Personal Care** to manage and grow key customer accounts in the Personal Care segment. This is a dynamic role involving end-to-end account management, internal cross-functional coordination, and strategic customer engagement. The role also includes a component of business development with both existing and new clients, contributing to the overall growth of the Personal Care portfolio.

**Your key responsibilities will be to**:

- Develop and manage key Personal Care customer accounts, serving as the primary point of contact.
- Build strong relationships with customers’ Procurement, NPD, Marketing, and Supply Chain teams.
- Develop strategic account plans with a forward-looking perspective, aligned with customer objectives.
- Conduct regular business review meetings to assess performance, identify opportunities, and drive customer satisfaction.
- Lead customer engagement across NPD (New Product Development) and EPD (Existing Product Development) projects.
- Drive customer retention initiatives and deliver excellent service to maintain long-term relationships.
- Collaborate closely with internal teams including NPD, Supply Chain, Operations, and Quality to ensure seamless project execution and supply performance.
- Contribute accurate demand forecasts and updates into the S&OP (Sales & Operations Planning) process to support production planning and inventory management.
- Work with the Finance team on timely pricing reviews, contract updates, and commercial terms.
- Act as the internal voice of the customer to align cross-functional teams with project goals and customer expectations.
- Identify opportunities for account growth and extension of product ranges with existing customers.
- Work closely with the Marketing Manager to analyse market trends, identify white spaces, and shape value propositions.

**Your skills and experience**

To be successful in this role, you’ll have:

- Solid experience in FMCG account management, preferably in Personal Care or related sectors.
- Proven ability to manage complex customer relationships and deliver commercial outcomes.
- Strong understanding of product development processes, commercial finance, and supply chain dynamics.
- Excellent communication, interpersonal, and stakeholder management skills.
- Strategic thinker with a hands-on, results-driven approach.
- Bachelor’s degree in business, Marketing, or a related field.

**Additional Information** About us**

For us, it’s about finding new and better ways of doing things. Ways to grow business, to give back to the environment and to enrich people’s lives every day.

Our promise is to create a better and more prosperous world all round.

That’s our future Pact. Let’s lead the way together.

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