Experienced Customer Service Manager

1 week ago


Mountain Creek, Australia Queensland Capital Solutions Full time

**Experienced Customer Service Manager - Mortgage Brokerage**:

- Sunshine Coast | Full time Role | $70k-$85k + Super + Bonus_

Do you know the ins and outs of the mortgage process and thrive on delivering outstanding customer service?

Join **Queensland Capital Solutions**, one of the Sunshine Coast’s most respected boutique finance brokerages, as we grow our dynamic team.

We’re looking for a **Customer Service Manager** who brings both industry knowledge and a genuine passion for helping clients through their finance journey.

What You’ll Do:

- Work closely with our brokers, lenders, and support teams
- Troubleshoot lender issues and help our clients feel informed, supported, and confident
- Train and lead support staff while ensuring compliance is always met
- Use your industry skills to help streamline and elevate the customer experience

What You’ll Bring:
3+ years’ experience in a mortgage or finance support role
Knowledge of ApplyOnline, Mercury, or similar systems
Great communication, strong problem-solving, and a cool head under pressure
A proactive mindset and natural leadership skills

Why QCS?
- Work in a close-knit team with real impact on client outcomes
- Enjoy flexibility, growth opportunities, and a genuine Sunny Coast lifestyle
- Attractive salary + super + team bonus
- Be part of a company that values integrity, relationships, and long-term success
- Annual Travel opprotunities to meet offshore staff
- Attend industry events around the Sunshine coast and Australia

Pay: $70,000.00 - $85,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- 8 hour shift

Supplementary Pay:

- Performance bonus

**Experience**:

- Customer Service Manager - Mortgage Brokerage: 2 years (required)

Licence/Certification:

- Full Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 21/07/2025


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