Customer Service Team Leader

2 days ago

Bundamba, Australia Capral Full time

Competitive salary + sales bonus scheme
- Non-customer facing role
- Exceptional Benefits

A fantastic opportunity has arisen for an experienced Customer Service Team Leader to join our small, friendly team. If you’re seeking to be part of a national company while enjoying the close-knit atmosphere of a smaller team, we have the perfect fit for you Experience the best of both worlds: reap the benefits and perks of working with a large, established organization while thriving in a supportive and collaborative environment.

**WHAT'S ON OFFER**:

- Attractive salary + Bonus Scheme + Benefits
- Sales Target bonuses and incentives
- Access to Capral’s amazing employee benefits
- Work with an established team that is friendly and supportive
- Training and career progression provided.

This position is responsible for developing long-term relationships with customers and effectively coordinating the customer service team to manage and enhance service levels on a day-to-day basis.

**Primary Responsibilities**:

- Develop and maintain a thorough knowledge of Capral’s, product range and services with the ability to provide quotes and direct sell within Capral guidelines.
- Provide quality and efficient internal and external customer service through the daily management of the customer service team to include motivating, coaching, counselling, training, and problem solving.
- Ensure customer service calls are answered in a timely, efficient, and knowledgeable manner.
- Review total credits and ensure levels are kept to a minimum.
- Provide customers with updated status of orders, lead times and other information as required or requested by customers.
- Qualify and pass on to Account Manager sales leads and market information.
- Resolve employee issues; address disciplinary and / or performance problems immediately in accordance with Capral’s process.
- Evaluate processes and procedures with a view to improving area operations, efficiency, and service to both internal and external customers.
- Take full accountability for personal safety and well-being, develop an understanding of risk minimisation, and be committed to achieving the highest possible standards for Safety, Health and the Environment (SH&E).

**To be considered applicants SHOULD have**:

- Experience in a similar role and industry.
- Proven ability to manage multiple projects at a time while paying strict attention to detail.
- Advanced communication skills including the ability to express self clearly and concisely in written and verbal communication.
- Intermediate to Advanced IT skills in sales analysis and transaction processing.
- Experience leading and motivating a team; setting expectations and leading by example.
- Experience managing performance targets.
- Some limited travel as required.

**Applicants must also be prepared to undertake a pre-employment medical inclusive of drug and alcohol test.**

**Employment at Capral**

Our strong values-based culture is a key part of looking after our people. Capral's five core values of Safety First, Customer Success, Play Fair, Better Every Day and Own it form the basis of all aspects of our operations.

**How To Apply**

If you are a highly motivated individual who strongly aligns to Capral's vision and five core values looking to progress their career in a dynamic and successful company, then we would like to hear from you.

**APPLY NOW**

No recruitment agencies, please.

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