Motor Claims Specialist

2 weeks ago

West Perth, Australia Royal Automobile Club of WA Full time

Mon - Fri with various shifts 7am-3pm/8am-4pm/9am-5pm
- Hybrid work with 50% of your shifts in the office and 50% from home
- Newly renovated offices in West Perth

We are seeking focused and results orientated individuals to join our Motor Claims team. This role is responsible for managing motor claims, whilst delivering exceptional service to our members and third parties.
- Location: 50% of your time is spent in our West Perth offices & 50% Work from home
- Working hours: Full time - 37.5 hours per week
- Hours: Work Monday to Friday and have weekends free You choose your preferred shift of either 7am to 3pm OR 8am - 4pm along with 1 week per month of 9am to 5pm
- Pay: Competitive base salary + super + incentives + RAC product discounts

What’s the role?
- Manage a caseload of claims
- Negotiate liability with other insurers and third parties
- Communicate processes clearly verbally and in writing
- Ensure members understand their claim entitlement and the claim process
- Liaise with external Service Providers and Insurance companies
- Consistently provide service that exceeds member’s expectations
- Effectively manage own caseload within the Code of Practice guidelines
- Identify continuous improvement initiatives
- Ensure members receive excellent customer service in every interaction

What are we looking for in you?
- Experience in claims lodgement and knowledge of end to end claims process
- Capable negotiator and problem solver to effectively resolve customer complaints
- Ability to clearly communicate complex processes and decisions to our members
- Handle difficult situations with empathy
- Organisational skills second to none
- Ability to analyse information and make timely commercial decisions
- Work autonomously and with mínimal supervision
- React and adapt positively to change
- Exhibit enthusiasm, self-motivation and team spirit
- Commitment to putting members at the centre of everything you do

What we can offer you:

- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Opportunities for community engagement and corporate volunteering

Applications Close COB Wednesday 5th July

Please note:
BetterJourneysRAC

LI-LH1

  • Motor Claims Specialist

    1 week ago

    West Perth, Australia Royal Automobile Club of WA Full time

    With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.” We are seeking focused and results orientated individuals to join our Motor Claims team. This role is...

  • Motor Claims Specialist

    3 days ago

    Perth, Western Australia Royal Automobile Club of WA Full time $90,000 - $120,000 per year

    With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."We are seeking focused and results orientated individuals to join our Motor Claims team. This role is responsible for...

  • 3 Days Left: Motor Claims Specialist

    22 hours ago

    Perth, Australia Royal Automobile Club of WA Inc. Full time

    Motor Claims Specialist page is loaded## Motor Claims Specialistlocations: West Perthtime type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: October 27, 2025 (9 days left to apply)job requisition id: JR105184With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member...

  • Motor Claims Consultant

    4 days ago

    Perth, Australia The Andersen Partnership Full time

    Central location - Competitive salary - Great career opportunities **The Role**: - Build and maintain strong relationships with clients. - Provide timely effective service and follow up as promptly as possible with any client queries and requests. - Provide claims updates to clients, insurers and the general insurance team as and when required. - Ensure...

  • Claims Consulant

    5 days ago

    Perth, Australia HAYLO People Full time

    3 Days Work From Home | 2 Office Days | Flex Hours - Bring your motor claims experience to this large insurer - Work for an inclusive employer that encourages everyone to be authentic Haylo People are proud to be exclusively partnered with a reputable insurer, expanding the motor claims team in Perth CBD. Our client, a huge Insurance brand, is expanding...

  • Claims Consultant

    5 days ago

    Perth, Australia Kona and Co Full time

    Hybid working model - Positive, supportive and experienced Team Lead - Attractive remuneration + Performance-based bonuses **The Company** Due to exponential growth across Australia, one of Kona’s most valued clients is seeking an experienced and well-rounded Claims Consultant to join their national team. Backed by a reputable global insurer, our client...

  • Home Claims Specialist

    2 weeks ago

    West Perth, Australia Royal Automobile Club of WA Full time

    **Job Description**: With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.” Join the RAC Insurance Claims team and know you are making a genuine difference to the...

  • Home Claims Specialist

    4 days ago

    West Perth, Australia Royal Automobile Club of WA Full time

    With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.” Join the RAC Insurance Claims team and know you are making a genuine difference to the lives of our members! Our...

  • Home Claims Specialist

    2 weeks ago

    West Perth, Australia Royal Automobile Club of WA Full time

    With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.” Join the RAC Insurance Claims team and know you are making a genuine difference to the lives of our members! Our...

  • Customer Service

    2 days ago

    West Perth, Australia Royal Automobile Club of WA Full time

    Kick start your new career with RAC Insurance! We are seeking passionate, customer service professionals for a number of permanent fulltime roles! - Generous benefits including product discounts, free roadside assistance and more - Local West Perth office and work from home 50% of the time - Training starts on 7th October, fully paid training Our vibrant...