Customer Service Specialist

23 hours ago

Mosman, Australia St.George Full time

Join the St. George team in Mosman
- Full-time position (38 hours per week)
- Strong customer service experience essential

**How will I help?**

You’ll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs and circumstances - and delivering a tailored solution that clearly offers the most value for them. Along the way, you’ll use your new business skills to find new leads across our wealth, insurance, home loan and small business lending.

You'll play an essential part in doing that by:

- Handling transactions and have everyday banking conversations with the customers
- Reaching out to customers both in-branch and over the phone, connecting them to the right products as you provide financial advice and seamless service
- Building rock-solid relationships, you’ll make it clear you understand what our customers need today - and what their plans are for tomorrow
- Taking full ownership of customer requests and proactively follow up agreed actions
- Keeping up to date with new banking products and services; their features, benefits and how these can be best offered to existing and potential customers
- Educating customers on new technologies and tools that will enhance their banking experience
- Complying with established bank and external policies and procedures to ensure the confidentiality and security of bank and client assets and information.

**What’s in it for me?**

We want you to love what you do - and where you do it. You’ll be paid fairly, while being in a great position to grow your career - with a range of online learning, training and career planning tools on offer. Some of the best banking, wealth and insurance benefits that are out there will be on offer - and you can even take paid volunteer leave or secondments as well.

**What do I need?**

With experience in customer service - and a solid track record for meeting sales targets - you’ll see this role as your next opportunity to become a new business expert. You’ll be able to communicate clearly and confidently with our customers, fostering great relationships and providing service that can really exceed their expectations. And you’ll do all of this as part of a team environment - which you’ll have worked in before.

**What’s it like to work there?**

When you join St George, you’ll become part of the broader Westpac Group family - a friendly, switched-on team working towards a single purpose of helping Australians succeed. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

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