Workforce Coordinator

2 weeks ago

Adelaide, Australia Serco Full time

**Serco is a place where you can grow**

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

- Career development and training opportunities
- Tools that support smarter ways of working (ServiceNow, Genesys, UKG, T2W)
- Supportive team culture that values innovation and collaboration
- For team collaboration purposes, this role will be based 4-5 days per week in our Adelaide CBD office - 1 day per week WFH can be organised if needed

**Make an impact at Serco**

As a Workforce Coordinator in our Operational Support Centre (OSC) team, you’ll play a key role in optimising staff utilisation, strategic and operational workforce planning, and ensuring roster compliance with industrial awards across the business. Supporting Serco contracts across Australia, you’ll deliver key insights and recommendations that shape our workforce strategy and help achieve contract KPIs. If you’re looking to step into workforce planning, this is your opportunity.

You’ll spend your time focused on:

- Workforce Planning - 40%
- Strategic workforce analysis - 30%
- Workforce management administration - 20%
- Reporting and analytics - 10%

As a Workforce Coordinator in the OSC team, you’ll make a positive impact by:

- Managing end-to-end roster processes, including building, optimising, and maintaining rosters
- Maximising staff utilisation and recommending strategies to meet service delivery KPIs
- Ensuring rosters align with industrial instruments and Serco policies
- Providing reports and analytics to inform recruitment decisions
- Driving process improvements and implementing innovative solutions
- Building strong relationships with internal stakeholders across the business

**Serco is a place for you**

To be successful in this role you’ll have:

- A keen eye for detail and a commitment to accuracy
- Experience with workforce management methodologies and Workforce Management Software systems
- Proficiency in Microsoft Excel, including pivot tables and formulas
- Excellent verbal and written communication skills
- Ability to prioritise tasks under pressure and maintain attention to detail

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you’ll appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

**Are you ready to do important work that really matters?**

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving Governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to grow your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

**Impact a better future at Serco.

  • Workforce Coordinator

    1 week ago

    Adelaide, Australia SA Government -SOUTH AUSTRALIA POLICE Full time

    **South Australia Police** **Job reference**: 681776 **Location**: 5000 - ADELAIDE **Job status**: Short Term Contract **Eligibility**: Open to Everyone **Term, full-time vacancy up to 23/06/2026** Police Security Services Branch (PSSB) is a business unit of SAPOL. Through the deployment of Police Security Officers (PSOs) PSSB assists frontline service...

  • Workforce Coordinator

    7 hours ago

    Adelaide, South Australia Serco Full time

    OverviewSerco, Adelaide, South Australia, Australia. The Workforce Coordinator role is part of the Operational Support Centre (OSC) and supports Serco contracts across Australia by optimising staff utilisation, strategic and operational workforce planning, and roster compliance with industrial awards.ResponsibilitiesManage end-to-end roster processes,...

  • Workforce Coordinator

    4 hours ago

    Adelaide, South Australia Serco Full time

    Overview Serco, Adelaide, South Australia, Australia. The Workforce Coordinator role is part of the Operational Support Centre (OSC) and supports Serco contracts across Australia by optimising staff utilisation, strategic and operational workforce planning, and roster compliance with industrial awards. ResponsibilitiesManage end-to-end roster...

  • Workforce Rostering Coordinator

    3 days ago

    Adelaide, Australia Lutheran Homes Group Full time

    Enjoy tax-free benefits through salary packaging. - Make a meaningful difference by working in a not-for-profit organisation. - Join a close-knit team with strong support and opportunities for growth. - Permanent Full Time Position We’re currently seeking a **Workforce Rostering Coordinator - Hotel Services** to lead the rostering function and workforce...

  • Workforce Rostering Coordinator

    1 week ago

    Adelaide, Australia Serco Full time

    **Serco is a place where you can grow** Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward. We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including: - Five rostered days off each fortnight - Rotating shift hours...

  • Workforce Rostering Coordinator

    7 hours ago

    Adelaide, South Australia Serco Full time

    OverviewAs a Workforce Rostering Coordinator in Serco's Operational Support Centre (OSC) team, you'll play a key role in optimising rosters across our contracts, ensuring our teams are well-supported and operations run smoothly. This role is ideal for someone who's proactive, detail-oriented, and energised by change. You'll be the first point of contact for...

  • Workforce Rostering Coordinator

    4 hours ago

    Adelaide, South Australia Serco Full time

    OverviewAs a Workforce Rostering Coordinator in Serco's Operational Support Centre (OSC) team, you'll play a key role in optimising rosters across our contracts, ensuring our teams are well-supported and operations run smoothly. This role is ideal for someone who's proactive, detail-oriented, and energised by change. You'll be the first point of contact for...

  • Workforce Rostering Coordinator

    1 week ago

    Adelaide, Australia Serco Plc Full time $60,000 - $80,000 per year

    Serco is a place where you can growJoin a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including: Five rostered days off each fortnight Rotating shift hours from 4:30am to...

  • Workforce Coordinator

    1 week ago

    Greater Adelaide SA, Australia Baptist Care SA Full time

    **About the role **- **Permanent **Full**-Time**, **multiple positions available** Be an integral part of a high performing, energetic and client focused team who are passionate about making real changes for young people. As a Workforce Coordinator, you’ll coach and develop our Support Workers who provide tailored and trauma informed care to children and...

  • Workforce Coordinator

    2 days ago

    Greater Adelaide SA, Australia Baptist Care SA Full time

    **About the role **- Permanent Full-Time** Be an integral part of a high performing, energetic and client focused team who are passionate about making real changes for young people. As a Workforce Coordinator, you’ll coach and develop our Support Workers who provide tailored and trauma informed care to children and young people under the Guardianship of...