Administration Support Officer
6 days ago
**About the role
The role of Outpatients Administration Support Officer is to provide effective service delivery and patient focused support in accordance with West Moreton Hospital Health purposes and objectives, responding to general customer inquiries and providing timely and accurate information and assistance to clients and staff as outlined below.
Some of the key responsibilities of the role are:
Ensure patients and other staff are treated fairly and with mutual respect and understanding, regardless of cultural, religious, ethnic and linguistic backgrounds.
Grow and engage with new programs and processes adopted within the health service, with an openminded and willingness to learn.
Ensure prospective patients are placed on a respective waiting list, booked within time frames indicated and maintain lists by ensuring accurate and complete additions, amendments, ongoing verification and appropriate delegations.
Utilise systems to register and update all patient demographic information, Medicare details and referral details to ensure data integrity and patient confidentiality are maintained according to approved policies, guidelines and workplace instructions.
Organise patient appointments including arrival of patients, booking appointments, management of cancellation/rescheduling of clinics, managing wait lists and coordinating appointments with other services.
About you
Have strong communication skills and ability to work in a team environment and autonomously when required.
Ability to prioritise and meet deadlines.
Positive and effective customer service.
Knowledge or the ability to rapidly acquire knowledge of basic medical terminology to extract and interpret pertinent information from patient medical records and hospital information systems.
Mandatory Requirements:
Vaccinated against, and remain vaccinated against, certain vaccine preventable diseases (VPD) as outlined in the Health Employment Directive NO. 01/16
About West Moreton Health
West Moreton Health is one of the most rapidly evolving health services in the south east corner, with a community growth expected to almost double to more than 588,000 by 2036. Our vision is for a robust hospital and health service that includes fit-for-purpose spaces, interconnected buildings, multi-disciplinary health services, research, education and community partnerships.
To read more on how West Moreton Health are committed to transforming and optimising our care, to meet the health care needs of our growing and diverse community - Follow this link
**Benefits**:
17.5% annual leave loading (Additional allowances/entitlements may apply)
12.75 % employer contribution to superannuation
Professional development
Salary sacrificing options
Wellness programs
Employee Assistance Service (EAS).
To apply
Further information regarding this role please download and read the attached Role Description and Information Packages. You will need to submit your Cover Letter, CV or Resume including the names and contact details of two referees and a short response (maximum 1-2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role.
Applications to remain current for a period of 12 months and may be used to fill a similar vacancy.
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