Guest Service Agent

4 days ago

Toowoomba, Australia Oaks Hotels Full time

Company Description

Oaks Hotels, Resorts and Suites is one of Australasia’s largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries.

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture.

**Job Description**:
Oaks Toowoomba Hotel are looking for enthusiastic and professional casual Guest Service Agents to join the Front Office Team.

Hourly Rate: $28.46 per hour (Mon to Fri) + weekend penalties

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence.

Responsibilities include:

- Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
- Meeting guests and customers when they arrive and ensure they are settled in their rooms.
- Maintaining professional, open and honest communication to assist guests and make accurate bookings.
- Professional presentation and communication skills
- Ensuring that all daily tasks are completed accurately and in a timely manner
- Completing daily administration duties.
- Resolve & respond to guest complaints in a timely and professional manner
- Maintain accurate guest accounts and assist with daily reporting
- Providing guests with local information on attractions and events

**Qualifications**:
**To be successful in this role you will require the following skills and experience**:

- Experience in high level customer service and guest services
- Effective communication skills both written and verbal
- A passion for delivering exceptional, pro-active customer service
- A welcoming personality and an unwavering positive attitude

Additional Information

Join our positive and vibrant team and be rewarded with these team benefits:

- A competitive salary or competitive remuneration package
- Professional induction and ongoing development training.
- 50% discounted rates throughout the Australia and New Zealand portfolio, as well as discounted rates throughout the Minor Hotels Group.
- Health & Well Being programs
- Reward Recognition programs, and more

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