Client Consulting Manager

**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa Consulting & Analytics (VCA) is known for its multi-disciplinary teams, payments expertise and its unique VisaNet data-driven insights. We support Visa’s ecosystem of partners by advising them on payments strategy, proposition design, digital solutions and portfolio optimisation. Our clients include banks, retailers, fintechs, airlines and government agencies.

The VCA AuNZSP team sits within the Asia Pacific advisory practice and has offices in Sydney, Melbourne and Auckland.

The Manager role reflects the increasing demand for VCA services from our clients. Based in Sydney, the Manager will report to Risk Practice Lead in VCA AuNZSP Consulting team, support projects across consulting service areas as well as driving practice development activities.

**What we are looking for**:
Our people are intellectually curious, collegial and capable of building trusted relationships with clients.

We look for depth and breadth of experience rather than relying on age or job titles as proxies, and hire for judgment and integrity. You will be curious about the payments industry, and keen to work alongside a multi-disciplinary team. You will be comfortable managing a project end-to-end and under the guidance of Senior Managers, Directors or Senior Directors based on the size of the engagements.

We are looking for:

- Team players: Strong team orientation, collaborative, diplomatic, and flexible, able to work effectively in a matrixed organisation.
- Dedicated professionals: Strong detail orientation, ensuring the highest level of quality/rigour in our recommendations to clients under time pressure.

**What a Consulting Manager Fraud Practice does at Visa**:
You will work on consulting engagements for Visa’s clients in Australia, New Zealand and the South Pacific. Our multi-disciplinary teams provide advice, problem solving skills, data insights and specialist expertise to drive growth and profitability in our clients’ payments businesses. Typical engagements for this role will focus on growing the fraud risk advisory practice.

You will be responsible for significant components of client engagements, and in some cases end-to-end delivery of client engagements. Typically, this will involve the Manager interacting with the client team, gathering and managing project inputs, analysing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations. The full range of responsibilities are detailed below.

**Responsibilities**:

- Support Fraud risk consulting practice development. Continuously build knowledge, drive new initiatives and support thought leadership pieces
- Perform detailed data analytics and modelling necessary to generate meaningful fraud insights for clients
- Prepare client proposals and project plans, identifying dependencies, roles and responsibilities, scope and outcomes / deliverables and help the client advisory leads and account executives develop and or refine proposals
- Prepare project materials including interview guides, data requirements, concepts, frameworks
- Undertake client interviews, collecting and analysing inputs such as client information, data, processes, policies, competitive and environmental information
- Create compelling PowerPoint presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly
- Manage junior team member such as Associates, Analysts and Interns during projects
- Ensure project engagements remain on track, utilising governance frameworks and mitigating / resolving complex problems that emerge during engagements
- Identify solutions and recommendations that address client objectives and result in performance improvement
- Collaborate with local client relationship managers/other functional teams to gain insights and support client engagement and execution

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
**Qualifications**
- 5+ years of relevant experience in consulting
- Experience in payments
- Experience in Fraud risk management
- Relevant experience in and passion for data analytics to develop detailed insights for clients. Demonstrable experience in Python/SQL/SaS or any other mainstream data analytics tool and advanced Microsoft Excell is