Assurance Practitioner. Permanent Full Time

**Job no**: 501334

**Employment type**: Full Time

**Location**: Blue Mountains & Central West, Coffs Harbour & North Coast, Dubbo & Central NSW, Gosford & Central Coast, Newcastle, Maitland & Hunter, Sydney, Tamworth & North West NSW, Wollongong, Illawarra & South Coast

**Categories**: Child, Youth & Family, Practice & Quality

**About the Organisation**

Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

**About the role**
Reporting to the Practice Assurance Business Partner the Assurance Practitioner role is part of a National Practice Assurance Team responsible for supporting the Child, Youth and Families teams to deliver great services in our communities. The position works collaboratively with client services and other business areas to implement a consistent, effective, and efficient approach to safeguarding, quality management and other practice assurance initiatives.

These are permanent full time roles, location flexible within NSW. Flexible working arrangements, such as, working from home can be discussed as part of the recruitment process. This role will require travel to assist with internal and external audits.

**Key Responsibilities**
- Build and maintain positive and professional working relationships with corporate business areas, Client Services and other key stakeholders and partners
- Prepare advice and provide direct and indirect support and tools to implement legislation, standards, contracts, policy and procedure requirements and safeguarding practices.
- Contribute to a culture of continuous improvement through listening, learning, innovation and responding to stakeholder needs
- Undertake internal audits, root cause analysis and continuous improvement processes.
- Actively identify systemic issues, share best practice and improvements.
- Assist in the development of policies, procedures, practice improvements and tools
- Provide direct and indirect support and advice on practice approaches to integrate safeguarding and risk management into core business activity
- Coordinate and undertake internal audits in accordance with the Internal Audit Program
- Contribute to the process for renewing/gaining accreditation/licensing
- Facilitate reflective practice processes with Client Services staff
- Maintain a current knowledge of changes to legislation, practice standards and customer requirements
- Keep abreast of best practice and emerging trends and interpretations of legislative/regulatory requirements that may impact LWB’s business and quality assurance strategies

**Skills & Experience**
- Relevant tertiary qualifications or other relevant experience/qualifications
- Practice experience in the Human and Community Services sector
- Understanding of the regulatory and compliance frameworks and standards that are relevant to the delivery of Child Youth and Family services, specifically in South Australia
- Experience providing best practice quality assurance, against established standards
- Experience in auditing and accreditation processes
- Experience implementing a Quality Management System
- Experience developing policies, procedures, and other process documents, including experience in producing high quality work with an attention to detail
- Experience working collaboratively and developing rapport with operational areas, working across an organisation to assist in the implementation of organisational change
- Demonstrated ability to function effectively as part of a multi-disciplinary team under significant pressure and meeting hard deadlines
- Effective time management and organisational skills, well-developed analytical and problem-solving skills
- Experience in managing content and supporting staff in the use of Microsoft SharePoint
- Intermediate skills in Microsoft Office - Outlook, Word, Excel, and PowerPoint

**Benefits**
- Opportunity to work for one of Australia's largest social purpose organisations
- Excellent tax benefits & monthly rostered days off
- Work with skilled professionals to enhance the lives of the people w