Support Worker

**Position Description**

Reporting to: Team Leader

Direct Reports: Not Applicable

Location: Perth Metropolitan Area

Date:
**Purpose of this position**
To deliver a broad range of high-quality, flexible, supports tailored to meet the needs and requirements
of individuals with disabilities and their families. To ensure all possible plan outcomes and goals are
delivered and met.

**Key Responsibilities and Duties**
Responsibilities and duties include but not limited to:
1. Meet the requirements and follow the goals and strategies of each Individual Plan to assist the
person that you support to reach their chosen goals and outcomes

2. Provide reliable, timely and flexible services that best meet the needs of the person you support
and their family

3. Attend to the physical and material well-being and safety of the person that you support, while
encouraging independence

4. Respect the personal preferences of individuals in meeting their needs and encourage the growth
and development of the person you support

5. Support and enhance people’s social and developmental opportunities through options of their
choosing

6. Provide support and encouragement to the person you are supporting to develop skills and
participate in the community in an inclusive way

7. Provide direction and support to volunteers and students on placement or undertaking work
experience, and other support workers on the Directions “Buddy Shift”, giving guidance and
feedback on their performance

8. Ensure that any client complaint or feedback received (written or verbal) is communicated to the
Team Leader as soon as possible

**Statement of Duties - Position Specific**

**Understanding the people we support**:
1. Appreciate and understand the issues experienced by people with disability and their families

2. Act at all times as an ambassador for people with disability

3. Act in a manner that provides positive role modelling for the person that you support in all
situations.

4. Maximise the involvement of people and their families in designing and developing their own
services and supports.

**PC-F-006**
Position Description: Support Worker

**Service Delivery**:
1. Protect the human rights of the person that you support

2. Enable the person you are supporting to develop independence by encouraging them at all times
to be involved or complete activities themselves

3. Ensure the person you support has real choices in all aspects of their daily life

4. Incorporate opportunities for skill development into all activities

5. Provide opportunities for the person you are supporting to have functional skills

6. Promote opportunities for social, community and civic activities

7. Provide opportunities for the person that you support to experience personal development and
fulfilment

8. Follow all individual service plans as directed by the CLO

9. Diligently follow any behaviour management plans with consistency

10. Assist in the development, implementation and review of person-centred support plans in
consultation with individuals, their family and CLO that reflect the goals of the individual

11. Provide accurate and timely reporting to your CLO and TL

12. Use and populate client database in accordance with the requirements of Directions and funding
bodies

13. Report incidents and hazards as per the incident Policy and Procedure in a timely manner

14. Adheres to the NDIS Code of Conduct and its association with their role in the delivery of
supports and services

**Relationships and communications**:
1. Build strong and effective relationships and rapport with individuals, families, CLOs and T;
2. Ensure CLO’s and TL are involved in all communications, and encourage families to get in touch
with CLO’s regarding any issues to do with support

3. Develop and maintain professional and functional relationships with peers and colleagues within
Directions

4. Take responsibility for sharing personal knowledge and skills across the organisation and provide
training and mentoring through buddy shifts when required

5. Develop and maintain professional links and networks with relevant external organisations

**Reporting**:
1. Follow all reporting and recording requirements of Directions

2. Complete progress notes for all matters relating to the daily activities of the person you support in
a timely manner after each shift

3. Report to the CLO any matters relating to the health of the person you support

4. Notify the office immediately if for any reason the agreed working hours cannot be met

**PC-F-006**
Position Description: Support Worker

**Statement of Duties - General**

**Teamwork**
1. Work as part of the team and work autonomously as required

2. Attend team and organisational meetings as required

3. Participate in relevant training

4. Demonstrate a willingness to participate in team and planning discussions to resolve potential
conflict

**Environment**
1. Ensure any procurement of goods and services include consideration of the