Allocations Team Leader

As Australia’s first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first, customers, clients, partners and communities.

The Home Care service program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities.

In these unprecedented times, we must do what we do best: We connect. We Respect. We make it possible.

An exciting opportunity is now available for a Scheduling Team Leader to join our **Western Sydney** Home health team**.** You will drive a high performing culture and excellent customer focused service, whilst ensuring efficiencies and compliance requirements are maintained.

**About Your New Role**:

- Monitor accuracy in data entry and rostering practices including service types, episodes, service times, and matching tools for customers and employees
- Actively support and maintain appropriate upward and downward communication with external and internal Allocations team stakeholders.
- Provide direction and guidance to Allocations Coordinators in the utilisation of dashboards
- Identify opportunities for rostering efficiencies and cost management
- Complete regular reporting as required
- Lead business unit communication and drive initiatives to enhance rostering performance
- Monitor rostering workload to determine local capacity and workforce requirements
- Support capability development through one to one or team-based coaching
- A minimum 2 years’ experience in a Team Leader role, within a similar environment (essential)
- Strong I.T and Database management skills (essential)
- The ability to be adaptable and always work to the highest standards (essential)
- Knowledge of the Aged Care industry and/or the National Disability Insurance Scheme (NDIS) is an advantage
- Relevant qualification such as; Cert IV or Diploma in Community Services or Cert III in Aged Care (or equivalent) is an advantage
- Sound knowledge of industrial awards and the ability to interpret workplace agreements
- Call centre & recruitment experience is an advantage

**WHY JOIN US**:

- Yearly Paid Community Day
- Competitive Remuneration
- Fitness Passport - a discounted workplace health and fitness program
- 14 weeks paid parental leave - equal benefit for both parents
- Bump to Baby program - a support service connecting you to a team of maternal health experts, midwives, and nurses
- Supported learning and career development including access to our suite of LinkedIn Learning courses and Australian Unity’s Employee Learning platform
- Flexible Work Options - We believe in a work life balance and flexibility that allows people to thrive at work
- Access to a range of great staff discounts on Australian Unity Financial Services products, including attractive discounts on Private Health Insurance
- Join our social and friendly Penrith and Parramatta branches

**WHAT MAKES US, US?**
- We’re all about lifelong learning
- We’re all about supporting your wellbeing
- We take care of our people, they take care of our customers
- We’re all about making a bigger difference together

We are here to make a difference every day, small things, big things and everything in between. We encourage you to join our team in this meaningful journey and make a difference in your local community.

At Australian Unity the health, safety and wellbeing of our people and our customers is our highest priority. In recognition that COVID-19 is affecting the way we work and creating new and sometimes challenging issues for our people, we have special leave arrangements in place and strengthened measures to support employee mental health and wellbeing.

All successful persons will be required to provide proof of COVID vaccination before commencing employment or medical exemption certificate from a registered medical practitioner. Your Talent Acquisition Specialist will help guide you through this requirement, we thank you for your understanding and support during these unprecedented times.