Complex Claims Examiner, Portfolio Solutions

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Who we are

We are a leading global insurance organisation with operations in approximately 70 countries and jurisdictions. AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions and other financial services. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

What unites us across all of these offerings is our commitment to helping individuals, businesses and communities prepare for and respond to times of uncertainty.

We’re also committed to making a positive difference for our people and in the communities where we work and live. It’s why we seek to offer what matters to our ever-diversifying team - like flexible and creative work environments, professional growth opportunities and forums to advocate for one another and incite change. We encourage employees to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off program.

Get to know the business

AIG Australia is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG’s General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Operating in Australia for more than 60 years, AIG has established a reputation as a leading insurer and ally to our multinational, corporate and SME clients.

Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.

About the Team

This role is an integral part of AIG’s Portfolio Solutions team which is made up of a team of 8 Examiners in Australia and reports to the Claims Manager, Portfolio Solutions, Australia. Our Portfolio Solutions is a market leader in its field and unique in having both Property and Casualty responsibility.

About the role

Manage a portfolio of Complex SME Property and Casualty claims (reasonable volume 120-160) in a proactive, efficient, cost-effective manner, while delivering a high-quality service to customers. Developing commercial relationships with internal/external stakeholders including brokers and customers.

What you need to know:
Key accountabilities will include but not limited to:

- To resolve claims within your authority in a cost-effective manner by ensuring that claims are accurately
- Take a proactive approach to claims management i.e., determining at earliest juncture indemnity, liability, and quantum with a view to actioning matter to finalisation.
- Manage external service providers retained by AIG or the insured to ensure cost effective outcomes and compliance with agreed service commitments
- Build and maintain good relationships with colleagues, other AIG personnel, clients, brokers, sponsors, and other external parties

What we’re looking for:

- You are now ready to demonstrate your acquired experience as a Liability and/or Property Claims examiner
- You may be a Junior Lawyer in Private Practice that is looking to work for an Insurer
- Strong communication skills with ability to adapt as the need requires
- Problem solving skills with strategic planning and execution
- Ability to drive outcomes in a proactive manner
- Able to work autonomously but within a team environment
- Appreciation of different stakeholder’s interests both internally and externally with a willingness to assist as required
- Open minded, inclusive and reasonableness in approach in dealings with all claim related parties

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we inv