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Customer Service Manager
2 weeks ago
Join a growing company and make your mark
- Competitive salary
- Fun and supportive culture
ABOUT US
Learning Online is a new age education provider specialising in short online courses carefully crafted to give our students the skills to succeed in work and business.
Founded in 2019, we quickly became one of the leading online course providers within Australia and New Zealand. Our rapid growth and recent expansion overseas has created a number of job opportunities, one being the Customer Service Manager.
ABOUT THE ROLE
You will be responsible for ensuring the business is effectively delivering high quality customer and student enrolment services.
You will do this through:
- Creating, improving and updating effective student services procedures, policies and standards
- Assisting the implementation of procedures, policies and standards to customer services teams
- Train and develop new customer service employees
- Monitor and develop customer satisfaction KPI’s
- KPI reporting and communication with executive group
- Delivering comprehensive student enrolment enquiries
- Supervising day to day operations in the customer service department
- Documenting and updating processes and training materials as required
- Maintaining and developing skills and knowledge for ongoing innovation and improvement for business processes and procedures.
OUR IDEAL CANDIDATE
We foster a high-performance sales culture Our company ethos is work hard, play hard.
To be successful in this role, you will:
- Have experience in a student education / student enrolment environment
- Be great at establishing and maintaining strong relationships with staff at all levels
- Have exceptional communication skills with a strong proficiency in the english language
- Be a wiz with managing reporting, processes and procedure documentations
- Have a working knowledge of CRM processes and tools
WHY WORK FOR US?
- Competitive salary - $65,000 + Super + Bonus
- Full training provided
- Fast growing company, opportunities for growth
- Great company culture
- Annual individual spend for personal and professional development
- Queens Road Location just off St Kilda Road - Brand New Office with views over Albert Park & an in-house Barista
If you’re a fun, and dedicated team player who is hungry to succeed, APPLY TODAY
Please note, only shortlisted applicants will be contacted.
