Premium & Credit Account Manager

**Introduction**

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

**Overview**
Premium and Credit is a fundamental function within Workers Compensation. Like any form of insurance, all employers are required to pay a premium to ensure that their workplace retains a work cover policy in place to protect their workers in case of an incident. Employer policy registration, policy maintenance and follow-up of Premium Payments is undertaken by our team of Premium and Credit experts.

As a Premium and Credit Account Manager, you will be responsible for providing support to GB’s Premium and Credit team, along with supporting employer’s premium and credit enquiries relating to their WorkCover Registration. You’ll achieve this service by engaging with your wider team of premium and credit experts to ensure our clients’ needs are met in this important function.

**How you'll make an impact** Your responsibilities will include**:

- Providing a professional and customer focused premium management service for all Workers Compensation clients
- Processing renewals and annual adjustments to premium for our clients
- Maintenance of employer information and workplace details within the Acction database
- Answering premium related queries via telephone, written correspondence or client visit
- Completing accurate assessment/allocation of Workers Compensation Industry Classifications, premium calculations, Succession & Grouping for clients
- Controlling the value, number, age and proportion of outstanding premium whilst maintaining scheme benchmarks
- Initiating legal recovery action as required

**About you** We’re looking for a motivated new team member who has**:

- Experience within insurance fund administration and/or credit collections
- Workers Compensation knowledge and experience, ideally in Premium and/or Credit management is preferred, but not essential to your success
- Experience in a client service role
- Attention to detail and critical thinking skills and an aptitude for working in a fast-paced environment
- Excellent customer service, communication and interpersonal skills

**What we can offer you**:

- Attractive remuneration packaging & flexible work arrangements - including Work from Home
- Paid Parental Leave
- Excellent working environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
- Exciting career - as our Company grows, so do the opportunities for our people
- Opportunities for ongoing education and development
- Service recognition awards and employee assistance program for yourself and immediate family members
- Staff benefits including Birthday leave, additional purchased leave, retail & health insurance discounts and more

**To apply**

If this sounds like your new career
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To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

**Compensation and benefits**
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave

**Other benefits include**:

- Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway - discount offers at over 350 retailers
- And more...

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led