Claims Consultant

**Claims Consultant - Club Marine**
- **Full-time permanent opportunity with great staff benefits**:

- **Hybrid and Flexible working arrangements**:

- **Location WA (National team)**

Club Marine is Australia's premier Marine Pleasure Craft insurer, and industry partner, and a ‎member of ‎the ‎Global Allianz Group.‎ When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. You'll have opportunities to grow and drive your career your way.

**What if you could put the customer at the heart of everything you do?**

We are currently seeking an energetic and passionate individual to join our National team as a
**Claims Consultant**. Working in a team of Claims Specialists, you will ‎‎be part of a ‎supportive team pursuing excellence in customer service.

As a
**Club Marine Claims** Consultant, you'll be there to assist our customers when they need us most. You will demonstrate strong problem-solving skills and strive to meet our customer's expectations by ensuring a professional and courteous experience is delivered to every customer.

**You'll be responsible for**:

- Processing all incoming insurance claims in accordance with legislative requirements
- Provide timely and effective responses to customer enquiries
- Develop customer relationships, understand customer requirements, and deliver a positive trusted customer experience
- Deliver consistent and appropriate high level of customer service at all touch points

**Important to your success**:

- Demonstrate enthusiasm and ability to optimise business value to customers by delivering a positive customer experience to sustain and enhance the customer base
- Technical knowledge of relevant lines of insurance and associated legislation
- Excellent verbal and written communication skills
- Proactive approaches to problem solving with strong decision-making capabilities
- Ability to recognise, avert, manage and escalate conflicts
- High attention to detail by completing tasks with thoroughness and accuracy
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands
- General knowledge of Boats will be highly regarded

**What's on offer**:
At Allianz we value high performance. You can expect to be ‎recognised for your commitment and rewarded for ‎‎high ‎performance with monthly incentive program, excellent employee ‎benefits, and opportunities for ongoing ‎‎‎career development.‎ A competitive remuneration package including an excellent employee benefits and discounts program awaits the successful applicant, as does a supportive culture and leadership team. A supported learning, development and career planning pathway also await you.

**About us**

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

As a requirement of your role, it may be necessary from time to time for you to attend the workplace. In accordance with our COVID-19 Vaccination Policy, all entrants to Allianz operated workplaces in Australia (includes attending a customer or vendor site to conduct work on behalf of Allianz), must be fully vaccinated against COVID-19 (includes booster shot, where mandated by local health authority), unless the employee can present a valid medical exemption certificate.