End-user Computing Manager

2 weeks ago

West Perth, Australia APM Full time

**About the role**

The End-User Computing (EUC) Manager is responsible for leading and managing the IT services and solutions that directly support the end-user computing environment within APM.

You will join a team where you will be working alongside an exceptional group of individuals who are dedicated to delivering great work and creating a culture of support, learning and inclusivity.

**This role can be based in either of our Perth or Melbourne locations.**

**What you will do**
- Oversee the end-to-end management of end-user devices and environments, including Printers, Mobile Phones, Tablets, Laptops / Desktops, VC Equipment, O365 and Microsoft Intune
- Manage vendor relationships for hardware, software, and service contracts.
- Develop and maintain standard operating procedures (SOPs) and best practices for EUC operations.
- Lead, manage, and develop the EUC team to provide exceptional technical support and service delivery.
- Improving overall Employee Experience and increasing knowledge of how to use Office 365 functionality as Microsoft release new features.

**What you will bring**

You will be quick to adapt to a complex environment and have a flexible approach to work across all levels of the business. Your ability to collaboratively consult and support all stakeholders will be critical along with;
- Tertiary qualifications in Business; Technology; Computer Science or a related field.
- 5+ years of experience in end-user computing, desktop support, or IT operations.
- 2+ years in a leadership or managerial role within IT.
- Proficiency in endpoint management tools (e.g., SCCM & Intune).
- Familiarity with ITIL frameworks and practices (ITIL certification preferred).

**Be rewarded for your success**

When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.

**Ready to Join?**

**About APM Group**

We’re a diverse team of over 16,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.

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